Hair Cuttery 17+

I got the app with the belief this was for a walk-in check-in. It’s not really for that. It seems fine, more or less, if you want to schedule an appointment with a specific stylist. But if you just want to hold your place in line, don’t expect this to do that, even though it seems to appear to have that functionality. I believe part of the problem, is you have to pick a stylist you want to see, with no information as to how heavily the stylist is already booked. The app indicated there was about a 45 minute wait time, so I “checked-in” and arrived 35 minutes later; only to find out the stylist had 3 walk-ins ahead of me, and it would be about 2 hours before I could be seen. For some reason there was no option to see anyone else. The staff was very apologetic, and polite about it, and I have no issue with them, just the app. It seems useless as a “check-in” app. Might be fine for scheduling an appointment days in advance, but I don’t really like doing that.

This is a great app in theory. I’m always on the go with a busy schedule, which is why i love hair cuttery. I can get in and out. I thought adding this app would allow me to make my experience even faster! I was wrong. I checked my location and saw a 45 min wait time, checked in and arrived at the time it said. I still had to wait yet another 45 min to be seen. What’s wrong with this picture? Why even have the app? Waste of time!

I called my local Hair Cuttery to ask what time my stylist could book me. I was told that he’s only taking walk-ins until 6 PM and had only one appointment after 6.

They told me that if I downloaded this app I could check real-time info like how many walk-ins were waiting or book an appointment for later today or for a future date. I did as suggested and I was quite disappointed with this app.

First, it said that my stylist had no availability for tonight. (Just to make sure that somebody hadn’t just taken the last appointment I called back and found that it was still open.)

Next I tried to book him for tomorrow but the app said that he was fully booked for the next three days. He isn’t!

Finally I decided to see how many walk-ins were waiting for him right now, but the information was nowhere to be found. My wife has the app and has used it before so I asked her for help but she couldn’t find the information either.

This app has great potential but it’s definitely not ready for prime time. It either needs a lot of improvement or it needs some detailed help screens.

Just for the record, before you write off this review as the grumbling of somebody who’s just technically inept, I’m a retired computer scientist and a freelance web designer.