Harry Potter Magic Caster Wand 4+

Not even connecting.

After the first three days of getting this wand, I was loving it. I liked all the spells they were all working significantly. After eight days of having this, I realized today that it wasn’t even connecting to the app, and I have uninstall this app and reinstalled it, and it still has not worked. I don’t know why my wand has not been connecting to the app. I have tried various times, and it still hasn’t worked. I’m thinking of returning, but I’m not sure whether it’s the type of wand, it is because I have the Honorable wand and for some reason it’s just not connecting anymore and I and gripping the sensors when I don’t want it to turn on. They really need to update this app.

Developer Response ,

Hi there, we'd like to help! We've got some great troubleshooting steps that might be of assistance: help.harrypottermagiccasterwand.com/wand-help.

If those didn't work, please send us an owl or chat with us at help.harrypottermagiccasterwand.com/contactus. We look forward to helping resolve this for you. Thanks! Magic Caster Wand Support

Issues since day one. Unhelpful support.

I have had nothing but issues with this product since its original purchase in 2022. I have reached out to support several times explaining that the application is an issue and does not connect the wand to my Hue smart bulbs. Their feedback was that the wand needed to be replaced. I wished I could make them understand that the wand never had an issue connecting to the app, it was that the app would not talk to Philips Hue. After many resets on multiple devices, multiple Reddit threads, and a year of updates, the wand still does not work and the support team behind this product has yet to understand the app is faulty and has many issues. The product has yet and most likely will never support the basic functions I purchased it for. Very disappointed at not only the product but the customer service behind it. Please do not purchase this device until they have resolved their terrible app.

Love it

I’m so happy with my wand. The sensor is sensitive, but I didn’t find it too hard to figure out. It casts correctly every time!! I hope in the future this app might develop some minigames to play with the wand, like practicing spells or playing interactive games where you have to produce a patronus or break into a locked vault. Something where you have to use your knowledge of spells to win. For right now, I’ll walk around my dark apartment and cast lumos.

I haven’t connected it to hue lights yet, but seeing others reviews apparently it only makes a little light show. I was hoping to be able to turn lights on and off with it, so hopefully that is something developers take into consideration and make possible!