HelloPackage makes package management effortless. The iOS app is super easy to use, keeps everything organized, and sends timely notifications so nothing gets missed. It’s a huge time-saver for both residents and property teams—clean, intuitive, and reliable. Highly recommend!

So far this app won’t even let me log in. All it does is tell me my password is incorrect. At first I thought it was my fault. So I would continuously reset my password to a different password only to find the new password doesn't work. I have reset my password now probably 15 times and every time I try and log in it tells me I entered an incorrect password. The best part is, after reaching out to customer service, their response is “try resetting your password”. Seriously after I told them I have already reset the password several times only for the app to tell me I entered an incorrect password. I can’t believe this place is actually in business. They are really really bad.

In the last month, hello package has lost two packages of mine with a cumulative cost of over $100. I went to customer service to dispute these claims and gave them all the information needed, especially since there are cameras all throughout the room. They told me that they could not help me since it had been past two weeks when the package was delivered (a policy they DO NOT MENTION until it’s a problem), although there was no actual proof that it was delivered because I never got a notification. Be prepared to lose money, your stuff, and to be frustrated by shoddy excuse for customer service.

This has to be one of the best ideas and service opportunity for building dwellers in recent years. HOWEVER, HelloPackage has to be the worst company on the planet to answer the opportunity and provide the service. They must sit around all day coming with new ways to worsen their customer experience. If not already, their story needs to be added to business school case studies on how to destroy a good idea. From their process, technology, customer service and mobile app, everything they touch is a fail, nothing works as they advertise. On top of their total fail, they send out memos threatening to charge fees for their own failures. Run away from this service if you can.