HMSA’s Online Care virtual doctor app connects you to the best doctors on demand, from anywhere in Hawaii. There's no need to make a doctor appointment - download the app and get real-time virtual care from a doctor, pediatrician, or therapist on your mobile phone. Online doctors are available 24/7, 365 days a year, and you can make an appointment with a therapist of your choice. It’s easy, secure and affordable.

Have a question to ask a doctor, pediatrician or psychologist? Get the care and treatment you need urgently - typical issues include:
• Diabetes and hypertension
• Bladder and urinary concerns
• Cold and flu symptoms
• Skin Conditions
• Headache, fever, ear pain
• Bronchitis
• Medication management
• Depression and anxiety disorder

Just choose the type of visit you are looking for and select a provider. Depending on the issue at hand, the doctor can diagnose, suggest follow up, and prescribe medication, when appropriate. Our doctors care about helping you feel well! Get the #1 medical app in Hawaii now!

Now integrated with Apple’s Health app, you can share your health information with the doctor during your Online Care visit such as your heart rate, blood pressure, temperature, blood glucose, weight, nutritional information, and respiratory rate.

What’s New

Version 11.2.016

We continue to improve the patient experience with these new features:
• Patients requesting an on-demand visit on the web platform or consumer mobile app will be able to choose to have a phone visit

Ratings and Reviews

4.7 out of 5
115 Ratings

115 Ratings

Maryruth in Hilo ,

I I have more access to specialists despite geographic isolation

HMSA Online allows me to connect with and keep appointments with professionals during the times that work for me, and from the convenience of my own space (wherever I happen to be in the islands, as long as my hotspot is working or I otherwise have internet. I really appreciate the flexibility this APP affords. Yes, there are some glitches in the system that sometimes interrupt the feed or drop the call, but the system often reconnects me by itself. And if that doesn’t happen, my provider simply sends me a new invitation for "60 seconds from now" and we reconnect by stating another session (but still billed as one session, I'm not asked for another copay.)

I really appreciate the ability to schedule with whom I want, whether or not they and/or I happen to be on the Big Island on any particular day. As long as the provider is licensed in Hawaii (and and providing services thru HMSA Online,) I can have an appointment with them without actually leaving home (or flying to another island) to go to their office. It saves us both time, saves me money, and gives me much more access (and to different specialists) than I would normally have living on the Big Island.

DeidreKira ,

Love this APP!

Thanks to the HMSA Online APP I got to keep on seeing my regular psychologist that I’ve been seeing for years. When my psychologist moved to Virginia a few years back, I was worried I would have to find a new doctor. I was not looking forward to that, because the doctor I was seeing for years, is a very good psychologist, & I really felt comfortable with him. But thanks to the HMSA Online APP, I am able to keep seeing my psychologist, even if he lives in Virginia, & I live here in Hawaii. I see him every week, just like if he was still here in Hawaii. And the great thing about this is, I don’t have to drive anywhere, find a parking, walk & wait for the elevator. I just relax in the comfort of my bedroom, & when it’s my appointment time, I click on the APP, go through the process of logging in, then visit with my doctor (face to face), just like if I were visiting with him in person! Thanks HMSA Online for this great APP, & for not making me have to give up a excellent doctor (Dr. Edward Bieda)!

Rich0180 ,

Works great! Doctors are awesome!

They’ve made a ton of improvements with the video. I was sick with the flu and was able to see a doctor within a few minutes without having to drag myself out of bed. The doc sent my prescription to my pharmacy and my spouse was able to pick it up. I also got a sick note for work. The entire thing took less than 10 minutes and I didn’t have to go to the ER. Also, my visit was free with my HMSA plan.


Hawaii Medical Service Association
168.6 MB

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating
Rated 4+
©2016 American Well. All Rights Reserved.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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