HomeStreet Mobile Banking 4+

I am very happy with your online banking app, however, I would be remiss in my review if I didn’t mention two of your employees working at your Yakima Avenue branch. Both Carol and Bree have provided wonderful service I was unable to access through my online app

Hi Rowan,

So glad to hear about your experience with our awesome Yakima team! I'll share the shout out with their team. Thanks for being apart of the HomeStreet family! ^ JG @ HomeStreet Bank

The app lets me do all the basics like deposits, transfers, viewing past activity. I think it’s worth having on my phone but there are some weird things about the user interface.

Almost every app on the planet uses the “hamburger menu” in the upper left - the three vertical lines stacked on top of each other. But not this one. There’s a big + symbol on the bottom. How am I supposed to know that I tap a + in order to do common tasks that have nothing to do with “adding” anything to my account? It’s weird and lame but once you figure it out, it works as expected.

Thanks for the feedback! I will be sure to pass along this note to our development team, as we're always looking to improve our app and your overall experience. ^ JG @ HomeStreet Bank

First off, HomeStreet’s customer service, both in branch and in corporate is AMAZING!!! Best I’ve ever worked with for personal and business.

That said, HomeStreet isn’t one of the big guys, so while the app is adequate, it still lacks some features. But it does the basics, let’s you view 30 days out, and make Online billpays. Would be good if you could see your history further back, and be able to search for transactions up to 180 days. But the team working on the app is great (I’ve sent comments in the past and they get right back to me), and love the cardless cash feature!

Thanks so much for the feedback! I will pass your request along to our product dev team, as we are always looking for ways to improve our digital banking experience. Thank you for being a part of the HomeStreet team! ^ JG @ HomeStreet Bank