Hoteles.com: hoteles y más

Name: Hoteles.com: hoteles y más
Rating: 4.8 (2180558 reviews)
Author: Hotels.com

Descubre hoteles para tu viaje

Gratis

2.2 M calificaciones
Edades

4+
Años
Categoría

Viajes
Desarrollador

Hotels.com
Idioma

ES
y 22 más
Tamaño

375.5
MB

Descubre tu próximo destino y resérvalo en Hoteles.com RECIBE RECOMPENSAS EN NUESTRA APP - Los socios ahorran hasta 20% en más de 100,000 hoteles en todo el mundo*. - Hospédate 10 noches y recibe una de regalo**. - Los socios Silver y Gold pueden disfrutar de ventajas adicionales en propiedades VIP Access seleccionadas. ENCUENTRA TU HOTEL IDEAL - Elige entre más de 500,000 propiedades en todo el mundo. - Ya sea que estés planeando una estancia de hotel corta, una escapada de última hora el fin de semana, unas vacaciones largas o un viaje de negocios, tenemos la propiedad que buscas. - Disfruta de la flexibilidad de las cancelaciones gratis en la mayoría de los hoteles***. - Usa el Organizador de viajes para planear todo en un mismo lugar. Guarda los hoteles, las rentas vacacionales, los resorts y otras propiedades de tu preferencia, y compártelos con tus amistades y familiares. - Ve la ubicación del hotel o la renta vacacional en un mapa y consulta las opiniones de huéspedes verificados. RESERVA DE FORMA RÁPIDA, FÁCIL Y SEGURA EN NUESTRA APP - Solo te tomará unos minutos reservar tu hotel. - Usa la opción de pagar ahora o después en la mayoría de los hoteles. - Guarda tu información de pago y reserva más rápido tus próximos viajes. - Haz reservaciones de hotel de última hora. NUESTRA APP ES TU ACOMPAÑANTE DE VIAJES IDEAL - Guarda la confirmación y accede a los detalles de la reservación de hotel o renta vacacional cuando sea, incluso sin conexión. - Administra fácilmente tu reservación de hotel o renta vacacional desde cualquier ubicación. - Comunícate con nosotros, el hotel o el propietario de la renta vacacional directamente desde la app. - Regístrate para recibir notificaciones push y te enviaremos actualizaciones sobre tu estancia de hotel. *Los Precios para socios están disponibles en hoteles seleccionados para los socios que inicien sesión y para los usuarios de la app. El descuento se aplicará al precio de hoteles seleccionados, sin incluir los impuestos aplicables ni otros cargos. Sujeto a términos y condiciones. Consulta los detalles en el sitio web. **Socios de 18 años o más. Solo propiedades que califiquen. La noche de regalo equivale a la tarifa diaria promedio de los 10 sellos (sin incluir impuestos ni cargos). Se deberán pagar los impuestos y cargos de la noche de regalo. Aplican exclusiones de reservación. Consulta los términos. ***Cancelación gratis en la mayoría de los hoteles. Algunos hoteles piden que canceles al menos entre 24 y 48 horas antes del check-in. Consulta las páginas de las propiedades en nuestra app para obtener más detalles. La app de Hoteles.com utiliza la información provista con fines de análisis, personalización y publicidad. Al descargarla, aceptas nuestros avisos de privacidad y cookies.

Eventos

EVENTO ESPECIAL

El Black Friday ya llegó

Desde viajes para celebrar las fiestas hasta escapadas para el próximo año, descubre nuestras ofertas de Black Friday.

Calificaciones y reseñas

4.8

de 5

2.2 M Calificaciones

EXPEDIA’S OFFSPRING
28/05/2020

Sir SAGE
This is a good app. Of the many app options to make reservations for hotel stays, this is the app that I keep on the forefront. I like the idea of narrowing the availability of hotels down to the area that I’m located in & once the hotels are done for the area the app will begin to venture to the outskirts of your location. Any questions or concerns pertaining to the booking are included on attached pages like room facts, requirements, small secrets, etc. The only thing that’s missing per hotel page is the actual hotel phone number but that’s easy to find through your web browser. Overall I recommend the app to many of my friends. Customer service is good, the agents are patient & give their REAL names, & will stay on the line until all concerns are dealt with; they make sure you don’t hang up unhappy, for the most part. The things that are out of their control like deposit reimbursement, a manager or hotel staff that refuses to honor the booking, a hotel that has overbooked but it doesn’t show on the app, etc. is just that, out of their control. But that’s just 10% vs. 90% of the issues and concerns that they can control or change.
EXPEDIA’S OFFSPRING
28/05/2020

Sir SAGE

This is a good app. Of the many app options to make reservations for hotel stays, this is the app that I keep on the forefront. I like the idea of narrowing the availability of hotels down to the area that I’m located in & once the hotels are done for the area the app will begin to venture to the outskirts of your location. Any questions or concerns pertaining to the booking are included on attached pages like room facts, requirements, small secrets, etc. The only thing that’s missing per hotel page is the actual hotel phone number but that’s easy to find through your web browser. Overall I recommend the app to many of my friends. Customer service is good, the agents are patient & give their REAL names, & will stay on the line until all concerns are dealt with; they make sure you don’t hang up unhappy, for the most part. The things that are out of their control like deposit reimbursement, a manager or hotel staff that refuses to honor the booking, a hotel that has overbooked but it doesn’t show on the app, etc. is just that, out of their control. But that’s just 10% vs. 90% of the issues and concerns that they can control or change.
After in update it’s become really painful
26/01/2023

dusia11
We tried to make some adjustments on our hotel reservation. Apparently we can’t do it anymore by ourselves and need to have the help of a “virtual agent”. A simple change of dates turned out to be a little more than what we bargained for. The agent suggested that we cancel and and then rebook the same hotel, which is also impossible without and agent. After 15 minutes of conversation we managed to cancel our booking, only to find out that to make new reservation was not a simple task either. We were charged (twice) but the payment page kept giving us an error message. Despite that, we were charged - twice! We never received an itinerary either. After that we were on Chat with an agent for at least 40 min then we were asked to send an attachment showing payment, which is not possible to do, at least on IOS for iPad. He sent an email to attach photos, and while we were figuring out how, one of the two charges was canceled by the vendor. After another long pause the agent on Chat said there wasn’t anything we could do than to try again in an hour. There is no way to involve a supervisor, and there apparently isn’t a customer service number anymore either . After that I felt like I need a good drink to stay strong and wait for another 7 to 10 business days to see if they cancel the second charge … W…?

Respuesta del desarrollador
Hello, thank you for letting us know. We’re so sorry you’re experiencing issues with the latest update. Our tech team is working hard to improve the new experience – please keep an eye out for upcoming improvements and features.
After in update it’s become really painful
26/01/2023

dusia11

We tried to make some adjustments on our hotel reservation. Apparently we can’t do it anymore by ourselves and need to have the help of a “virtual agent”. A simple change of dates turned out to be a little more than what we bargained for. The agent suggested that we cancel and and then rebook the same hotel, which is also impossible without and agent. After 15 minutes of conversation we managed to cancel our booking, only to find out that to make new reservation was not a simple task either. We were charged (twice) but the payment page kept giving us an error message. Despite that, we were charged - twice! We never received an itinerary either. After that we were on Chat with an agent for at least 40 min then we were asked to send an attachment showing payment, which is not possible to do, at least on IOS for iPad. He sent an email to attach photos, and while we were figuring out how, one of the two charges was canceled by the vendor. After another long pause the agent on Chat said there wasn’t anything we could do than to try again in an hour. There is no way to involve a supervisor, and there apparently isn’t a customer service number anymore either . After that I felt like I need a good drink to stay strong and wait for another 7 to 10 business days to see if they cancel the second charge … W…?
Respuesta del desarrollador 07/10/2022
Hello, thank you for letting us know. We’re so sorry you’re experiencing issues with the latest update. Our tech team is working hard to improve the new experience – please keep an eye out for upcoming improvements and features.
Poor functionality
26/02/2023

JohnCoffey22
With the latest update, this app has become almost unusable. “(Message”. Too many requests)” pops up when simply trying to open the app. The main loading screen freezes and stays, forcing me to close the app and restart regularly. “Sorry we could not connect to Hotels servers” And other error messages pop up when trying to complete simple tasks. All of these are happening in areas of good cell service. When issues arise I always check the functionality of other applications to make sure the issue isn’t rooted in a blanketing lack of reception. When I am able to login with my user name, the map function is buggy. Zooming in is almost impossible. Every time my finger leaves the screen it zooms back out. When I can finally select a hotel, and go to confirm payment I’m logged out of my user name and cannot log in via the app. I’m taken to the desktop version and forced to sign in and book there. Which is obviously a pain with the entire function for this application being created in the first place is to make it easier for mobile use on the go. Ive booked somewhere around 500 hotels in the last 10years of my life through this app and for the first time I’m considering, switching to a competing booking application. Not sure what is the hold up or why it has gone downhill in the last year, but it needs work fast.

Respuesta del desarrollador
We’re sorry you’re having issues with the latest update. We are working hard to improve the new experience and appreciate the feedback you’ve provided. Please keep an eye out for upcoming improvements and features.
Poor functionality
26/02/2023

JohnCoffey22

With the latest update, this app has become almost unusable. “(Message”. Too many requests)” pops up when simply trying to open the app. The main loading screen freezes and stays, forcing me to close the app and restart regularly. “Sorry we could not connect to Hotels servers” And other error messages pop up when trying to complete simple tasks. All of these are happening in areas of good cell service. When issues arise I always check the functionality of other applications to make sure the issue isn’t rooted in a blanketing lack of reception. When I am able to login with my user name, the map function is buggy. Zooming in is almost impossible. Every time my finger leaves the screen it zooms back out. When I can finally select a hotel, and go to confirm payment I’m logged out of my user name and cannot log in via the app. I’m taken to the desktop version and forced to sign in and book there. Which is obviously a pain with the entire function for this application being created in the first place is to make it easier for mobile use on the go. Ive booked somewhere around 500 hotels in the last 10years of my life through this app and for the first time I’m considering, switching to a competing booking application. Not sure what is the hold up or why it has gone downhill in the last year, but it needs work fast.
Respuesta del desarrollador 28/02/2023
We’re sorry you’re having issues with the latest update. We are working hard to improve the new experience and appreciate the feedback you’ve provided. Please keep an eye out for upcoming improvements and features.
Was not satisfied with my stay I left a day early
14/05/2024

frogologo
The hotel was not clean, there were several dead bugs throughout the room. The first room they assigned to me smell so badly like smoke it was burning my eyes. The noise level from the pool and the construction going on was intolerable. I requested a room change due to the cigarette stench. They moved me across the hall to another room that was not very clean. The bedside lamp didn’t not work and the outlets were not working . The room had a bad smell not like the cigarette smoke but stale and unpleasant. There was a fight event being held there that night so when I came back from the night out there was no parking , I had to walk very far in a fairly dark parking lot. The door entering the building from the side lot was broken so anyone could have just walked in. Major safety concerns. I don’t get much sleep that night because when the fight was out there was a lot of lingering in the parking lot directly outside my window and it went on for a long time. In the morning I decided to get my things together and check out 1 day early the guy at the front desk told me because I didn’t give 24 hours notice that I won’t be refunded. I’ve stayed in Gettysburg more than 10 times per year for the last 2 years and that was the worst experience with safety concerns, uncleanliness, poor service and disregard for the issues stated . I want a refund for the second night that I didn’t stay

Respuesta del desarrollador
Hi, we're so sorry to hear this. We want to improve your experience, but can't direct message on this platform to understand more. Please reach out to our direct support channels at service.hotels.com, so we can look into this and resolve for you.
Was not satisfied with my stay I left a day early
14/05/2024

frogologo

The hotel was not clean, there were several dead bugs throughout the room. The first room they assigned to me smell so badly like smoke it was burning my eyes. The noise level from the pool and the construction going on was intolerable. I requested a room change due to the cigarette stench. They moved me across the hall to another room that was not very clean. The bedside lamp didn’t not work and the outlets were not working . The room had a bad smell not like the cigarette smoke but stale and unpleasant. There was a fight event being held there that night so when I came back from the night out there was no parking , I had to walk very far in a fairly dark parking lot. The door entering the building from the side lot was broken so anyone could have just walked in. Major safety concerns. I don’t get much sleep that night because when the fight was out there was a lot of lingering in the parking lot directly outside my window and it went on for a long time. In the morning I decided to get my things together and check out 1 day early the guy at the front desk told me because I didn’t give 24 hours notice that I won’t be refunded. I’ve stayed in Gettysburg more than 10 times per year for the last 2 years and that was the worst experience with safety concerns, uncleanliness, poor service and disregard for the issues stated . I want a refund for the second night that I didn’t stay
Respuesta del desarrollador 15/05/2024
Hi, we're so sorry to hear this. We want to improve your experience, but can't direct message on this platform to understand more. Please reach out to our direct support channels at service.hotels.com, so we can look into this and resolve for you.

Te damos las gracias por reservar tu lugar perfecto en Hoteles.com. En esta actualización, se corrigieron errores y se hicieron mejoras en el rendimiento para elevar tu experiencia al usar la app. ¡Disfruta de tu estancia!

Versión 2025.47

hace 1 h

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Ficha técnica

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Tamaño
Categoría
Compatibilidad
Idiomas
Edad
Copyright

Política de privacidad

Compatible con

Wallet

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Hoteles.com: hoteles y más

Descubre hoteles para tu viaje

Eventos

Calificaciones y reseñas

Novedades

Versión 2025.47

Privacidad de la app

Datos usados para rastrearte

Datos asociados con tu identidad

Datos no asociados con tu identidad

Accesibilidad

Funciones admitidas

VoiceOver

Control por voz

Texto más grande

Interfaz oscura

Diferenciación no sólo con color

Suficiente contraste

Movimiento reducido

Ficha técnica

Compatible con

Wallet

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