Hoteis.com: hotéis e mais

Name: Hoteis.com: hotéis e mais
Rating: 4.8 (2180558 reviews)
Author: Hotels.com

Busque hotéis para sua viagem

Grátis

2,2 mi avaliações
Idades

+4
Anos
Categoria

Viagens
Desenvolvido por

Hotels.com
Idioma

PT
+ 22
Tamanho

374,1
MB

Descubra e reserve o seu próximo destino na Hoteis.com GANHE RECOMPENSAS PELO APP - Associados economizam até 20% em mais de 100.000 hotéis no mundo todo*. - A cada 10 diárias, ganhe uma noite de recompensa**. - Associados Silver e Gold têm benefícios extras em propriedades VIP Access selecionadas. ENCONTRE O HOTEL PERFEITO PARA VOCÊ - Escolha entre mais de 500.000 propriedades no mundo todo. - Se você planeja uma estadia de poucos dias, uma viagem de última hora no fim de semana, longas férias ou uma viagem de negócios, temos a propriedade ideal para você. - Aproveite a flexibilidade do cancelamento grátis na maioria dos hotéis***. - Use o Planejador de Viagens para organizar tudo em um só lugar. Salve e compartilhe os seus hotéis, resorts e aluguéis por temporada favoritos com amigos e familiares. - Veja a localização da propriedade no mapa e leia avaliações de hóspedes verificadas. RESERVAR PELO NOSSO APP É FÁCIL, RÁPIDO E SEGURO - Para reservar o seu hotel bastam apenas alguns toques. - Pague na hora em até 12x sem juros ou pague na propriedade na maioria dos hotéis. - Com as nossas opções de pagamento flexíveis, você pode fazer tudo do seu jeito e pagar em até 12x sem juros.**** - Salve os seus dados de pagamento para reservas mais rápidas. - Reserve hotéis de última hora. NOSSO APP É O MELHOR COMPANHEIRO DE VIAGEM - Salve a sua confirmação e acesse os detalhes da sua reserva de hotel ou aluguel por temporada quando quiser, mesmo off-line. - Gerencie a reserva do seu hotel ou aluguel por temporada onde estiver. - Fale conosco ou fale direto com a pessoa responsável pelo hotel ou aluguel por temporada pelo app. - Ative notificações push para receber atualizações sobre a sua estadia. *Os Preços para Associados estão disponíveis em hotéis selecionados para associados e usuários do app que fizeram login. O desconto será aplicado ao preço dos hotéis selecionados, excluindo impostos e outras taxas aplicáveis. Sujeito aos termos e condições. Consulte o site para mais informações. **Disponível para inscritos com 18 anos ou mais apenas em propriedades participantes. O valor da noite de recompensa é a tarifa diária média dos 10 selos que você juntou, sem impostos e taxas. As noites de recompensa estão sujeitas a impostos e taxas. Restrições de reservas se aplicam. Consulte os termos no site. ***Cancelamento grátis na maioria dos hotéis. Alguns hotéis exigem que o cancelamento seja feito, pelo menos, de 24 a 48 horas antes do check-in. Consulte as páginas das propriedades no app para mais detalhes. ****Consulte os detalhes no site. O app da Hoteis.com utiliza informações para fins de análise, personalização e marketing. Ao baixar o nosso app, você concorda com as nossas declarações de cookies e de privacidade.

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Classificações e Avaliações

4,8

de 5

2,2 mi classificações

EXPEDIA’S OFFSPRING
28/05/2020

Sir SAGE
This is a good app. Of the many app options to make reservations for hotel stays, this is the app that I keep on the forefront. I like the idea of narrowing the availability of hotels down to the area that I’m located in & once the hotels are done for the area the app will begin to venture to the outskirts of your location. Any questions or concerns pertaining to the booking are included on attached pages like room facts, requirements, small secrets, etc. The only thing that’s missing per hotel page is the actual hotel phone number but that’s easy to find through your web browser. Overall I recommend the app to many of my friends. Customer service is good, the agents are patient & give their REAL names, & will stay on the line until all concerns are dealt with; they make sure you don’t hang up unhappy, for the most part. The things that are out of their control like deposit reimbursement, a manager or hotel staff that refuses to honor the booking, a hotel that has overbooked but it doesn’t show on the app, etc. is just that, out of their control. But that’s just 10% vs. 90% of the issues and concerns that they can control or change.
EXPEDIA’S OFFSPRING
28/05/2020

Sir SAGE

This is a good app. Of the many app options to make reservations for hotel stays, this is the app that I keep on the forefront. I like the idea of narrowing the availability of hotels down to the area that I’m located in & once the hotels are done for the area the app will begin to venture to the outskirts of your location. Any questions or concerns pertaining to the booking are included on attached pages like room facts, requirements, small secrets, etc. The only thing that’s missing per hotel page is the actual hotel phone number but that’s easy to find through your web browser. Overall I recommend the app to many of my friends. Customer service is good, the agents are patient & give their REAL names, & will stay on the line until all concerns are dealt with; they make sure you don’t hang up unhappy, for the most part. The things that are out of their control like deposit reimbursement, a manager or hotel staff that refuses to honor the booking, a hotel that has overbooked but it doesn’t show on the app, etc. is just that, out of their control. But that’s just 10% vs. 90% of the issues and concerns that they can control or change.
After in update it’s become really painful
26/01/2023

dusia11
We tried to make some adjustments on our hotel reservation. Apparently we can’t do it anymore by ourselves and need to have the help of a “virtual agent”. A simple change of dates turned out to be a little more than what we bargained for. The agent suggested that we cancel and and then rebook the same hotel, which is also impossible without and agent. After 15 minutes of conversation we managed to cancel our booking, only to find out that to make new reservation was not a simple task either. We were charged (twice) but the payment page kept giving us an error message. Despite that, we were charged - twice! We never received an itinerary either. After that we were on Chat with an agent for at least 40 min then we were asked to send an attachment showing payment, which is not possible to do, at least on IOS for iPad. He sent an email to attach photos, and while we were figuring out how, one of the two charges was canceled by the vendor. After another long pause the agent on Chat said there wasn’t anything we could do than to try again in an hour. There is no way to involve a supervisor, and there apparently isn’t a customer service number anymore either . After that I felt like I need a good drink to stay strong and wait for another 7 to 10 business days to see if they cancel the second charge … W…?

Resposta do desenvolvedor
Hello, thank you for letting us know. We’re so sorry you’re experiencing issues with the latest update. Our tech team is working hard to improve the new experience – please keep an eye out for upcoming improvements and features.
After in update it’s become really painful
26/01/2023

dusia11

We tried to make some adjustments on our hotel reservation. Apparently we can’t do it anymore by ourselves and need to have the help of a “virtual agent”. A simple change of dates turned out to be a little more than what we bargained for. The agent suggested that we cancel and and then rebook the same hotel, which is also impossible without and agent. After 15 minutes of conversation we managed to cancel our booking, only to find out that to make new reservation was not a simple task either. We were charged (twice) but the payment page kept giving us an error message. Despite that, we were charged - twice! We never received an itinerary either. After that we were on Chat with an agent for at least 40 min then we were asked to send an attachment showing payment, which is not possible to do, at least on IOS for iPad. He sent an email to attach photos, and while we were figuring out how, one of the two charges was canceled by the vendor. After another long pause the agent on Chat said there wasn’t anything we could do than to try again in an hour. There is no way to involve a supervisor, and there apparently isn’t a customer service number anymore either . After that I felt like I need a good drink to stay strong and wait for another 7 to 10 business days to see if they cancel the second charge … W…?
Resposta do desenvolvedor 07/10/2022
Hello, thank you for letting us know. We’re so sorry you’re experiencing issues with the latest update. Our tech team is working hard to improve the new experience – please keep an eye out for upcoming improvements and features.
Poor functionality
26/02/2023

JohnCoffey22
With the latest update, this app has become almost unusable. “(Message”. Too many requests)” pops up when simply trying to open the app. The main loading screen freezes and stays, forcing me to close the app and restart regularly. “Sorry we could not connect to Hotels servers” And other error messages pop up when trying to complete simple tasks. All of these are happening in areas of good cell service. When issues arise I always check the functionality of other applications to make sure the issue isn’t rooted in a blanketing lack of reception. When I am able to login with my user name, the map function is buggy. Zooming in is almost impossible. Every time my finger leaves the screen it zooms back out. When I can finally select a hotel, and go to confirm payment I’m logged out of my user name and cannot log in via the app. I’m taken to the desktop version and forced to sign in and book there. Which is obviously a pain with the entire function for this application being created in the first place is to make it easier for mobile use on the go. Ive booked somewhere around 500 hotels in the last 10years of my life through this app and for the first time I’m considering, switching to a competing booking application. Not sure what is the hold up or why it has gone downhill in the last year, but it needs work fast.

Resposta do desenvolvedor
We’re sorry you’re having issues with the latest update. We are working hard to improve the new experience and appreciate the feedback you’ve provided. Please keep an eye out for upcoming improvements and features.
Poor functionality
26/02/2023

JohnCoffey22

With the latest update, this app has become almost unusable. “(Message”. Too many requests)” pops up when simply trying to open the app. The main loading screen freezes and stays, forcing me to close the app and restart regularly. “Sorry we could not connect to Hotels servers” And other error messages pop up when trying to complete simple tasks. All of these are happening in areas of good cell service. When issues arise I always check the functionality of other applications to make sure the issue isn’t rooted in a blanketing lack of reception. When I am able to login with my user name, the map function is buggy. Zooming in is almost impossible. Every time my finger leaves the screen it zooms back out. When I can finally select a hotel, and go to confirm payment I’m logged out of my user name and cannot log in via the app. I’m taken to the desktop version and forced to sign in and book there. Which is obviously a pain with the entire function for this application being created in the first place is to make it easier for mobile use on the go. Ive booked somewhere around 500 hotels in the last 10years of my life through this app and for the first time I’m considering, switching to a competing booking application. Not sure what is the hold up or why it has gone downhill in the last year, but it needs work fast.
Resposta do desenvolvedor 28/02/2023
We’re sorry you’re having issues with the latest update. We are working hard to improve the new experience and appreciate the feedback you’ve provided. Please keep an eye out for upcoming improvements and features.
Was not satisfied with my stay I left a day early
14/05/2024

frogologo
The hotel was not clean, there were several dead bugs throughout the room. The first room they assigned to me smell so badly like smoke it was burning my eyes. The noise level from the pool and the construction going on was intolerable. I requested a room change due to the cigarette stench. They moved me across the hall to another room that was not very clean. The bedside lamp didn’t not work and the outlets were not working . The room had a bad smell not like the cigarette smoke but stale and unpleasant. There was a fight event being held there that night so when I came back from the night out there was no parking , I had to walk very far in a fairly dark parking lot. The door entering the building from the side lot was broken so anyone could have just walked in. Major safety concerns. I don’t get much sleep that night because when the fight was out there was a lot of lingering in the parking lot directly outside my window and it went on for a long time. In the morning I decided to get my things together and check out 1 day early the guy at the front desk told me because I didn’t give 24 hours notice that I won’t be refunded. I’ve stayed in Gettysburg more than 10 times per year for the last 2 years and that was the worst experience with safety concerns, uncleanliness, poor service and disregard for the issues stated . I want a refund for the second night that I didn’t stay

Resposta do desenvolvedor
Hi, we're so sorry to hear this. We want to improve your experience, but can't direct message on this platform to understand more. Please reach out to our direct support channels at service.hotels.com, so we can look into this and resolve for you.
Was not satisfied with my stay I left a day early
14/05/2024

frogologo

The hotel was not clean, there were several dead bugs throughout the room. The first room they assigned to me smell so badly like smoke it was burning my eyes. The noise level from the pool and the construction going on was intolerable. I requested a room change due to the cigarette stench. They moved me across the hall to another room that was not very clean. The bedside lamp didn’t not work and the outlets were not working . The room had a bad smell not like the cigarette smoke but stale and unpleasant. There was a fight event being held there that night so when I came back from the night out there was no parking , I had to walk very far in a fairly dark parking lot. The door entering the building from the side lot was broken so anyone could have just walked in. Major safety concerns. I don’t get much sleep that night because when the fight was out there was a lot of lingering in the parking lot directly outside my window and it went on for a long time. In the morning I decided to get my things together and check out 1 day early the guy at the front desk told me because I didn’t give 24 hours notice that I won’t be refunded. I’ve stayed in Gettysburg more than 10 times per year for the last 2 years and that was the worst experience with safety concerns, uncleanliness, poor service and disregard for the issues stated . I want a refund for the second night that I didn’t stay
Resposta do desenvolvedor 15/05/2024
Hi, we're so sorry to hear this. We want to improve your experience, but can't direct message on this platform to understand more. Please reach out to our direct support channels at service.hotels.com, so we can look into this and resolve for you.

Agradecemos por usar a Hoteis.com para encontrar seu lugar perfeito. Esta atualização inclui correção de bugs e melhorias no desempenho para que você possa aproveitar ao máximo o aplicativo. Aproveite a sua estadia!

Versão 2025.46.912

há 4 dias

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Hoteis.com: hotéis e mais

Busque hotéis para sua viagem

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Novidades

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Dados usados para rastrear você

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Recursos compatíveis

VoiceOver

Controle por voz

Texto maior

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Diferenciar sem usar apenas cor

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