Hello, I liked to share my experience with my stay at The Gravity Haus. As soon as I walked in a was welcomed by a young woman, who was very friendly and polite. She checked me in and shared the amenities with me, great way to end my night after a 4 hour drive. I noticed this hotel in particular was very different, a modern feeling, plants brought a sense of life into the lobby. Getting into the room, my significant other and I started talking about how the room made us feel, no lie we are no hotel critics but we talked about the layout, the small things that made this room feel like a home, the yellow Parks book, for crying out loud we had an hour long photo shoot lol, the blanket on the couch, the bench in the room & how spacious & clean the room was. Through out our stay we encountered different people working the front desk, in particular the grave yard shift man, who shared with us places to see, places to dine, the best times to see Delicate Arch, etc. very friendly and pleasant. The Gravity Haus will definitely be our coming back home for the weekends in our future visits to Moab. Thanks for an awesome experience.

We tried to make some adjustments on our hotel reservation. Apparently we can’t do it anymore by ourselves and need to have the help of a “virtual agent”. A simple change of dates turned out to be a little more than what we bargained for. The agent suggested that we cancel and and then rebook the same hotel, which is also impossible without and agent. After 15 minutes of conversation we managed to cancel our booking, only to find out that to make new reservation was not a simple task either. We were charged (twice) but the payment page kept giving us an error message. Despite that, we were charged - twice! We never received an itinerary either. After that we were on Chat with an agent for at least 40 min then we were asked to send an attachment showing payment, which is not possible to do, at least on IOS for iPad. He sent an email to attach photos, and while we were figuring out how, one of the two charges was canceled by the vendor. After another long pause the agent on Chat said there wasn’t anything we could do than to try again in an hour. There is no way to involve a supervisor, and there apparently isn’t a customer service number anymore either . After that I felt like I need a good drink to stay strong and wait for another 7 to 10 business days to see if they cancel the second charge … W…?

With the latest update, this app has become almost unusable. “(Message”. Too many requests)” pops up when simply trying to open the app. The main loading screen freezes and stays, forcing me to close the app and restart regularly. “Sorry we could not connect to Hotels servers” And other error messages pop up when trying to complete simple tasks. All of these are happening in areas of good cell service. When issues arise I always check the functionality of other applications to make sure the issue isn’t rooted in a blanketing lack of reception. When I am able to login with my user name, the map function is buggy. Zooming in is almost impossible. Every time my finger leaves the screen it zooms back out. When I can finally select a hotel, and go to confirm payment I’m logged out of my user name and cannot log in via the app. I’m taken to the desktop version and forced to sign in and book there. Which is obviously a pain with the entire function for this application being created in the first place is to make it easier for mobile use on the go. Ive booked somewhere around 500 hotels in the last 10years of my life through this app and for the first time I’m considering, switching to a competing booking application. Not sure what is the hold up or why it has gone downhill in the last year, but it needs work fast.

The hotel was not clean, there were several dead bugs throughout the room. The first room they assigned to me smell so badly like smoke it was burning my eyes. The noise level from the pool and the construction going on was intolerable. I requested a room change due to the cigarette stench. They moved me across the hall to another room that was not very clean. The bedside lamp didn’t not work and the outlets were not working . The room had a bad smell not like the cigarette smoke but stale and unpleasant. There was a fight event being held there that night so when I came back from the night out there was no parking , I had to walk very far in a fairly dark parking lot. The door entering the building from the side lot was broken so anyone could have just walked in. Major safety concerns. I don’t get much sleep that night because when the fight was out there was a lot of lingering in the parking lot directly outside my window and it went on for a long time. In the morning I decided to get my things together and check out 1 day early the guy at the front desk told me because I didn’t give 24 hours notice that I won’t be refunded. I’ve stayed in Gettysburg more than 10 times per year for the last 2 years and that was the worst experience with safety concerns, uncleanliness, poor service and disregard for the issues stated . I want a refund for the second night that I didn’t stay