EcoStruxure IT

Name: EcoStruxure IT
Rating: 2.9 (11 reviews)
Author: Schneider Electric SA

Monitor critical equipments.

Free · Designed for iPad

11 Ratings
Ages

4+
Years
Category

Business
Developer

Schneider Electric SA
Language

EN
+ 9 More
Size

68.9
MB

EcoStruxure IT enables IT users to mitigate and anticipate risk of failure of their critical infrastructure while reducing operational expenses delivered through an open, vendor-agnostic platform. Our global footprint and domain expertise in IT infrastructure enable you to gain the right visibility, insights, 24/7 expert remote monitoring, and on-site support. EcoStruxure IT app keeps you informed of the health of your critical infrastructures even the most remote, sends you alarm notification in the event of an issue, and provides you with the right insights to quickly resolve it. Key benefits: • Global visibility across the hybrid ecosystem from anywhere • Device information, smart alarms, and monitoring insights from all devices regardless of vendor • Live sensor data from your physical equipment • Real-time notifications of critical events for fast problem resolution • Automatically track incidents including status, chat collaboration, and history • Option to select 24/7 expert monitoring, remote troubleshooting, and dispatch services • Chat with your own team and Schneider Electric’s experts The EcoStruxure IT app is currently available in 10 languages: English, French, Spanish, Italian, German, Russian, Chinese Traditional, Korean, Japanese and Brazilian Portuguese. The EcoStruxure IT app requires sign up and setup of the EcoStruxure IT Gateway. Read more at : https://helpcenter.ecostruxureit.com

Ratings & Reviews

2.9

out of 5

11 Ratings

Poorly Organized and Buggy
02/10/2022

Dan Man With a Plan
For iPhone: The app is just OK. When you click on a device, you can’t see the cases underneath of it. You have to go into the “incidents” section and search for your device. Just not very intuitive to do it this way.You also cannot search for a device via IP address, even though the app shows what the IP of the device is once you click on it. Typing is also strange. It’s almost as if the app is not recognizing auto-correct. Example, you start a new sentence and you have to manually capitalize the first letter of the word. For iPad:Same complaints about the layout, but typing is far worse. I am using a Bluetooth keyboard for the iPad, and only when using the EcoStruxure app do I get duplicates or even triple of the same letter I typed added in. Example: “address” becomes “addddreeeesss” somehow. This is incredibly odd behavior. I am currently typing this review with the same keyboard, so it’s not an issue of the keyboard itself.
Poorly Organized and Buggy
02/10/2022

Dan Man With a Plan

For iPhone: The app is just OK. When you click on a device, you can’t see the cases underneath of it. You have to go into the “incidents” section and search for your device. Just not very intuitive to do it this way.You also cannot search for a device via IP address, even though the app shows what the IP of the device is once you click on it. Typing is also strange. It’s almost as if the app is not recognizing auto-correct. Example, you start a new sentence and you have to manually capitalize the first letter of the word. For iPad:Same complaints about the layout, but typing is far worse. I am using a Bluetooth keyboard for the iPad, and only when using the EcoStruxure app do I get duplicates or even triple of the same letter I typed added in. Example: “address” becomes “addddreeeesss” somehow. This is incredibly odd behavior. I am currently typing this review with the same keyboard, so it’s not an issue of the keyboard itself.
Lacking
08/04/2025

Trey M. SC
When you receive a UPS notification at 3 AM there are two critical components that somebody needs to know. 1) what is the issue 2) did the issue resolve Number one is handled well by the app. Number 2 can be improved upon. There is no timestamp on the event starting, no duration. A resolved alert can take up to 10 minutes to come through. Where this matters is when you have a power flicker. You receive an alert that the power dropped out, but can take upwards of 10 minutes to know if if the situation was just a flicker or a total loss of power. If it's just a flicker, you can go back to sleep. If it's a total loss of power, there's intervention needed. Another case might be if your site has an unmonitored generator. It can take upwards of 10 minutes for you to know if the generator turned on. In our case, we have monitored generator and that monitoring tells us that the generator is up and running long before Ecostruxture does. Once the alert is categorized as cleared, and you go to cleared alerts, you do not see a duration or a starting timestamp. You only see a cleared timestamp.

Developer Response
Thank you for sharing your feedback! The reason alarm appears to be clearing late in the app is due delayed clearing of alarms settings enabled in the ITE Expert web-application. This feature helps prevent flooding you with repeat notifications when the same device alarm triggers again within a short period—it keeps the alarm open and updates the repeat counter instead of sending a new one.If you’d like alarms to clear faster, your administrator can adjust this setting in IT Expert > Administration > Organization > Device alarm clearing delay settings (default is 7 minutes, can be set from 0–20).You can find details about the settings here -> https://community.se.com/t5/Alarms/Delayed-clearing-for-frequently-repeating-device-alarms/ta-p/506096We appreciate your input and hope this helps improve your experience!Kind RegardsDevelopment Team
Lacking
08/04/2025

Trey M. SC

When you receive a UPS notification at 3 AM there are two critical components that somebody needs to know. 1) what is the issue 2) did the issue resolve Number one is handled well by the app. Number 2 can be improved upon. There is no timestamp on the event starting, no duration. A resolved alert can take up to 10 minutes to come through. Where this matters is when you have a power flicker. You receive an alert that the power dropped out, but can take upwards of 10 minutes to know if if the situation was just a flicker or a total loss of power. If it's just a flicker, you can go back to sleep. If it's a total loss of power, there's intervention needed. Another case might be if your site has an unmonitored generator. It can take upwards of 10 minutes for you to know if the generator turned on. In our case, we have monitored generator and that monitoring tells us that the generator is up and running long before Ecostruxture does. Once the alert is categorized as cleared, and you go to cleared alerts, you do not see a duration or a starting timestamp. You only see a cleared timestamp.
Developer Response 08/28/2025
Thank you for sharing your feedback! The reason alarm appears to be clearing late in the app is due delayed clearing of alarms settings enabled in the ITE Expert web-application. This feature helps prevent flooding you with repeat notifications when the same device alarm triggers again within a short period—it keeps the alarm open and updates the repeat counter instead of sending a new one.If you’d like alarms to clear faster, your administrator can adjust this setting in IT Expert > Administration > Organization > Device alarm clearing delay settings (default is 7 minutes, can be set from 0–20).You can find details about the settings here -> https://community.se.com/t5/Alarms/Delayed-clearing-for-frequently-repeating-device-alarms/ta-p/506096We appreciate your input and hope this helps improve your experience!Kind RegardsDevelopment Team
Seems good enough.
07/22/2025

BiggleWiggle
Not fantastic, but not bad. Push notification will help with email-> sms being retired by all cell vendors.
Seems good enough.
07/22/2025

BiggleWiggle

Not fantastic, but not bad. Push notification will help with email-> sms being retired by all cell vendors.
Garbage
08/06/2025

EaZyBaKe0vEn
Absolutely terrible app if you can even get things started and logged in. Garbage app. Don’t waste your time.
Garbage
08/06/2025

EaZyBaKe0vEn

Absolutely terrible app if you can even get things started and logged in. Garbage app. Don’t waste your time.

Improvements and minor bug fixes

Version 4.4.7

Jan 9

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics