I can see how this app could be useful or even better than regular coin laundry but most of it’s “benefits” are useless or unreliable at best. The app only takes $10 or $20 to add to your wallet which is hilarious. Starting the machine is usually fine for me, which is the bare minimum. But adding extra time (or “topping it off”) is always a hassle and if you’re using these dryers you’re going to want extra time unless you like damp clothes. I would just pop in another quarter at my old place, here I have to fight the app and machine to take my money. Another “useful” feature that doesn’t quite work is that the app tells you how long your laundry has left until it’s cycle is finished. That way you can walk away and check how much time is left until you can come back, right? No, as soon as you step away and the laundry machine isn’t in range, the app no longer shows you how much time is left or the machines. You might as well use your own timer if you plan to step away. All of this is to say that this app is just as good, if not slightly worse than regular coin laundry. No real added benefits, just slightly worse experiences.

This app is great when it works. But it’s very hit or miss. Doesn’t pick up available machines sometimes when I’m standing in the laundry room. The functionality of the app is slow and poor quality. Even when you add money the app will freeze then say nothing was deposited. So I’ll deposit money again and get charged twice. Today when trying to use the app it wouldn’t let me sign in and said password was incorrect. Then when I went to reset my password, it wouldn’t let me get past the first step because you have to list the state you live in and it didn’t even offerCalifornia as an option. Found out by troubleshooting it myself, it was because the app wasn’t updated. But where most apps will tell you that you need to update your software. This one just says your password is incorrect. Only reason I didn’t give it one star was because I like it when it actually works. But the app is just not consistent. And as someone who has to do laundry often for my job, this app can be really stressful when it doesn’t work and you’re on a time crunch. There’s no trouble shooting or FAQ, contact info for the company, updates or directions or what to do when it’s not working. So if you’re like me and realize that the app isn’t working after you’ve already put your laundry in with the detergent... you’ll probably have some frustrating moments wanting to throw your phone against the wall because the functionality of this app is not great at all.

The user experience using this app is frustrating at best. The app is super slow, and has to refresh the connections whenever you move between any pages. Why should you have to refresh the Bluetooth connection to the machines that I’m standing right next to when I reload money on my card? No one has taken the machines in that time because I’m standing right next to them. I don’t check my balance before going down to the machines, because why would I? I should just be able to take a few seconds to refresh the money on my account. But with all of the slow refreshes of Bluetooth connections, the whole process takes a couple minutes. It also has logged me out multiple times and then insisted I need to change the password, and when I’ve tried it never works. I ultimately have to wait a day until the app starts working again and then I can login with my same password. And there’s no reason why I should have to look up my account based on apartment building location, when you have to put in your email address after that anyway. You should just be able to look up my account by email address and not need to go through the location. I always keep quarters on hand in case the app doesn’t work because it doesn’t work consistently. For the developers: I’m using an iPhone 11S on wifi.

Honestly the worst app I’ve ever used in my life! I’m seriously thinking of starting a petition so my apartment complex will get rid of our washing machines that use this app.. it takes 10 minutes to locate the machine and it also logs me out so every time I don’t log in in a couple days.. it’s the worstEdit: if I could give this app zero stars I would! The machines don’t work when it rains because u won’t be able to access the app. It will tell u that ur password is incorrect even if it’s not . I usually have to delete and redownload the app every single time I want to use the machine. It’s take an average of like 10-15 minutes to get the machine to work EVERY SINGLE TIME. It’s become infuriating I honestly just want to rip these machines out myself and drag them to the dumpster. Everyone in my complex hates them the app is garbage. Seriously if u read these reviews DO NOT use this garbage it will just ruin ur day. Also customer service is a joke. I had the app charge me $7 for one load once even tho it’s 1.75 I called for a refund never received it. Today I called again someone named Yolanda hung up on me and would not answer when I kept calling back. If any business deserves to go out of business it’s this one! HANDS DOWN THE WORST POSSIBLE EXPERIENCE EVER!