MRI RentPayment‪™‬ 4+

This new rent payment app is the worst apl i have ever experienced. The rent payment app we used for 10 years was a 5 star app, not once did we ever have an issue. This new app they moved us to last year has been a complete disaster. It literally takes 45 mins to an hour managing through all the problems to finally get our rent paid. Immediately having to “download” an updated version every time we try to log in. Always having to reset password. Always having to provide our billing address, which is the same as the address we are paying rent for, and over and over it says the billing address is invalid. If you try to navigate the app it just kicks you out and makes you go through the same exact process above, multiple times until somehow it finally recognizes everything and allows you to make a payment. The scary thing is that i have zero confidence that an app this incompetent is protecting our personal data. WE SHOULD NOT BE FORCED TO USE THIS APP TO PAY OUR RENT.

I like apps over websites, however, this app stinks! This used to be a useful app. I don’t know why it changed. Thank goodness they have a website that works & allows rent payments & other functions. The app repeatedly tells me my login failed. The website says login successful & allows me to pay rent. The app sends me to the web to reset my password and then tells me login failed with my new password. The website, again, works fine. Why use an app? Why do the app & website use different databases for login credentials? Does that mean my account information (name, SSN, bank information, etc) is in multiple places? Why not lower overhead costs & ditch the programmers scamming you with this app & stick with the ones supporting the website?

Both the app and the website are horrible. The fact that some people have no choice but to use the app to make payments makes it even worse. EVERY SINGLE TIME I go on the app or the website to make a payment if gives me trouble. It doesn’t save my card info. And if it does it logs me out every time I go to submit the payment. It doesn’t save the checking account info. And again if it does it logs me out in the middle of making a payment. I can’t see my payment history.

I’ve lived in other complexes that had an online payment portal and NEVER HAD THIS MANY ISSUES! This company needs to completely revamp this so it’s more USER FRIENDLY!
I HATE IT HERE!