PLEASE update the app so that there is a way to schedule bypass times for the smart HE (water softener) system. So that I can schedule the bypass at the same time that my irrigation system runs and not ruin my lawn or inconvenience myself with having to do it in real time. The bypass device does not work unless you have a main line switch which a lot of people do not have on their systems. Being able to schedule the bypass will fix this problem. Thank you!

Culligan has been around long enough that the following should not occur. I’ve had the system for 1.5 yrs and the app is so buggy and unreliable. It’s horrible to try and connect to WiFi upon setup, doesn’t accurately track usage, not flow but daily use carries over from one day to the next resulting in inaccurate water use and therefore gallons per regeneration are incorrect. The alarm for water use while in away mode is useless because of the lag in recognizing water is flowing or not (water will have been turned off for 30 min and still show it’s flowing). I’ve forgotten I had the system in away, ran a few gallons and the alarm never notified me there was flow (indicative of a leak in away mode). I used the bypass in the app and because on a couple of occasions it wouldn’t activate, I stopped using it out of fear I wouldn’t get it out of bypass. Does the system soften water? Yes— but I paid for connectivity, too, and the idea that Culligan has been in the business long enough it should be near perfect.

Culligan is a deceptive company. I have 2 Aquasential HE smart systems. Also have 2 RO systems. They rarely work. Always dropping signal. Unable to access them to engage bypass. One softener introduces air into my house waterlines every time the by pass is engaged. I’ve had these systems for almost 2 years. Maybe had functioning systems 4 months of that time. Every time someone comes to replace or fix them the tech has no idea why they are here and never have the replacement equipment or parts. They send another tech and the same thing happens, no parts and no equipment. They will say anything to me to try and convince me it’s something other than their faulty equipment. The app is absolutely trash. Stay away from this company and never pay for your system in full. They will only give you loaner equipment if you’re renting. Otherwise they will take what you’ve paid for and not give you a loaner and you’ll be without equipment and without the money you paid for it. STAY AWAY FROM THEM!! It’s fraudulent the way they keep leading me on without repairs or replacing faulty equipment.

This app worked OK for the first month. My only complaint was the inability to schedule the bypass, forcing me to remember to bypass the softener on nights my lawn sprinklers ran. That was a pain, but was manageable. But now the app won't connect to the softener at all. Try to turn on the bypass and it just says "failed to perform the function". Over and over again. It doesn't matter if I'm standing right next to the softener. Then, after hours of frustration it finally turned on the bypass. Only for it to do the same thing when I try to start softening again. I've tried updating the app, reinstalling the app. Restarting my phone. Nothing helps. The app refuses to talk to the softener. And of course you can't manually do any of these functions on the softener, you can only use the app which doesn't work. At all. What a horrible experience. I called Culligan for support and they were not able to do anything. I strongly suggest you find a different water softener brand that uses better technology.