The app is slow to connect. ...”could be slow internet” but in any case it’s frustrating to go to either one (front door Camera) (front driveway Camera’s) and try to access it, and it won’t connect!! Also the driveway cameras need some type of cover that will keep the camera’s glass dome from getting debris on them which effects the infra red capability.Also had to tell the main office to stop notifications to the police department due to false alarms!!! That one really pisses me off!!!

The only reason I’m gonna give this a two star review. Because I’ve been with these people for a very long time. For the last two or three years now. They upgrade us two monitors with the 360 live.. it is been so frustrating for the last two years that they cannot correct some of the things that they have to do. They would have to come over fix it and then come back and fix it again come back and fix it again. It is so frustrating day also don’t set the time the date that when I wanted to see some thing or record it I can’t figure out the The date and time. Because they’ve got it at military time. I’ve become very well known with Philip that works there. Because he has to come at my location at least once a month or every other month. I am so frustrated the last time they were at my place. They also did some damage to my wall. And I had to have one One of the servers guys that showed up. Had a scarf for a mask. And it would keep falling off his face. And I requested for him to wear a mask in my home. He looked like he wasn’t happy. But he did but half the time the mess kept falling off his face. I would gave him one he didn’t put it on. He left the scarf on.

The app itself really needs installer help in getting set up properly. Instructions are pretty bad for DIY setup.The second complaint has to do with access to the app. Anybody who acquires a device with the app can access the video feeds. There should be pin number and/or fingerprint ID controls so even if you have the device/ phone, you still need a code/fingerprint ID to get into the app.

The new update fixed some issues, but it only scratched the surface as far as the abysmal quality of this app. Ever since I’ve updated I don’t receive any notifications from the app. I’ve restarted my phone multiple times, checked all notification settings multiple times and still nothing! Very disappointed that this service costs an arm and a leg but has such a poor user interface and even worse customer service. If you are looking for a security/surveillance system, do yourself a favor and look for something else. Highly recommend NOT using this company, your hard earned money and valuables won’t be secure.