Virtual Vision Test 12+

So convenient!!!! So SMART!!!

I fell in love with Warby Parker and get at least 3 compliments a day on my glasses. But as you guessed, as soon as I wanted to add to my collection because they were sooooo reasonably priced I got an email from them saying my Rx was expired (which even them being on that is amazing) so I was like crap. Got to go do my yearly exam and I don’t have insurance so I usually have to go to Costco (which I am still grateful for because you do need to get comprehensive eye exams) which the app reminds you of constantly. But when I found out I could download this app and use it with my computer to confirm with a doctor that my prescription hadn’t changed for only $40 I was shocked! So I did it. It was so genius. Even how they have you measure the screen to your computer is sooooo smart!! My husband was watching me do the whole process and he was so impressed. AND they approved my Rx and it immediately went to Warby Parker and this time I went to and actual location (Abbott Kinney) so I could try on the whole collection if I wanted. They had all of my prescription info and just like that placed an order for two more pairs of glasses that will show up within a week I think. It saved me so much money and more importantly, TIME!! Thank you to whoever thought up this genius idea!!!!!

Buggy

Hey. I love WP and decided to give this app a try. Seems fairly straightforward but here is my issue. First the positive - the test is really quick and easy. But then… the app says your RX will be reviewed by a doctor within 48 hours of submitting it. Now although I did the test over the weekend, it’s been three days and I’ve got nothing concrete from them (took the test on a Saturday and it’s Tuesday night, now), which brings me to my next point. After you take the test, there’s no record of it, what the progress is, when you took it, no test id, etc, either in this app or in the WP app - no confirmation email, order number, nothing like that, which seems either lazy or like maybe the app is broken. The third thing is that I was finally sent an email today announcing my RX was ready, and it included no specific information but it did link me to what it said was my prescription. The link took me to a broken page that wouldn’t load. I contacted customer service and they said the test was still pending and they didn’t know why I had been charged or why I had received the email saying the Rx was ready. To their credit they offered me free shipping on my glasses so maybe that’s something??? Finally, the lack of communication from this app, the lack of transparency in the process and the lack of communication across the apps (WP and vision test) is frustrating and messy. In retrospect I would have just gone to an optometrist and gotten my prescription in an hour.

Developer Response ,

Thank you for reaching out about this. We are so sorry to hear about the trouble you have had with the app and the lack of clear communication - we have passed this feedback along to our team. Please reach out to us at mobileapp@warbyparker.com and we would be more than happy to help troubleshoot the issues you are experiencing.

GREAT app - one suggestion

This is a fantastic app. It is easy and delightful to use and gave me a new prescription within 24 hours. This is especially wonderful because I needed a prescription update to get blue light glasses for working at home bc of Covid, and no place was open to get a prescription. Whole process took only half an hour!! The one small suggestion I have is for the last step. When you are supposed to choose your current glasses or upload a prescription, I chose my current Warby Parker distance frames which I had bought online using a distance prescription. The app said these were ineligible, that only distance prescriptions were eligible. I was confused, and almost gave up because I thought that my vision was too bad for app ( I have terrible nearsightedness and astigmatism). But I thought I would try uploading my prescription (the same one as I used for the glasses) and see what happened. Luckily I got a prescription!! So perhaps change the “ineligible” message to something less confusing because I nearly dropped off. But this is a small thing!! Thank you developers, PMs, and other relevant stakeholders for a phenomenal product!! You have really made my life easier and better!!