TRI-AD Benefits on the Go

Name: TRI-AD Benefits on the Go
Rating: 4.4 (698 reviews)
Author: TRI-AD Actuaries

Finance

Free · Designed for iPad

698 Ratings
Ages

4+
Years
Category

Finance
Developer

TRI-AD Actuaries
Language

EN
+ 2 More
Size

29.2
MB

TRI-AD Benefits on the Go provides a single access point for participants to manage their consumer-driven health care and other tax-favored benefit accounts. TRI-AD Benefits on the Go provides the following functionality: • Accounts: View your benefit accounts and transaction details • Cards: View card details, access PIN, mark your card as lost or stolen • Claims: Submit a claim, add receipt images, and view pending claims • Profile: View and update personal demographic information for yourself and your dependents • Alerts: Access important messages from your administrator • Settings: Update login preferences

Ratings & Reviews

4.4

out of 5

698 Ratings

OK but I’ve used better
08/29/2018

TamTamawsnap
This app refuses to allow you to take a pic to add to your claim. You 1st have to have the pic on file on your device, even thought when you set up a claim it gives you the option to “take photo”- IGNORE THAT or you’ll have to start all over again. Take your photo 1st. So irritating. Also does not support FaceID for signing in. Not sure if this is still an issue but when I had to 1st sign up for my account about 1.5 years ago it required a different ID/ password for signing up and using via the web vs. the app (yes, what I mean by that is the app has different sign in info).Beyond this it works well. Fast and accurate reimbursements.
OK but I’ve used better
08/29/2018

TamTamawsnap

This app refuses to allow you to take a pic to add to your claim. You 1st have to have the pic on file on your device, even thought when you set up a claim it gives you the option to “take photo”- IGNORE THAT or you’ll have to start all over again. Take your photo 1st. So irritating. Also does not support FaceID for signing in. Not sure if this is still an issue but when I had to 1st sign up for my account about 1.5 years ago it required a different ID/ password for signing up and using via the web vs. the app (yes, what I mean by that is the app has different sign in info).Beyond this it works well. Fast and accurate reimbursements.
Great!
05/09/2019

Cdlloyd
It took a bit of time to get used to it but once I did it was easy. I can submit claims online without a problem. Some reviews have said they can’t take a photo—you have to choose one from your files, but I do every time. It has never crashed on me and I get my claims submitted quickly. I also like that there are different views which can be used—pie charts, bar charts etc.
Great!
05/09/2019

Cdlloyd

It took a bit of time to get used to it but once I did it was easy. I can submit claims online without a problem. Some reviews have said they can’t take a photo—you have to choose one from your files, but I do every time. It has never crashed on me and I get my claims submitted quickly. I also like that there are different views which can be used—pie charts, bar charts etc.
Too many errors
12/01/2022

RR8
I have submitted claims for my healthcare savings, but then it is denied because it shows ineligibility since the system is trying to take funds from my dependent care account. I’ve had to call several times about this issue to get it fixed but it still has not. I’ve also been denied claims because it shows ineligible funds - the system was trying to take it out from the previous plan year which obviously has no funds. This is the first year that I’ve had issues with this app. It’s very frustrating having to call membership services to get all of these issues resolved especially when the wait on the phone is so long!

Developer Response
Hi RR8, Sorry that you are having issues with your FSA accounts. You can also email our Participant Services Center for assistance.
Too many errors
12/01/2022

RR8

I have submitted claims for my healthcare savings, but then it is denied because it shows ineligibility since the system is trying to take funds from my dependent care account. I’ve had to call several times about this issue to get it fixed but it still has not. I’ve also been denied claims because it shows ineligible funds - the system was trying to take it out from the previous plan year which obviously has no funds. This is the first year that I’ve had issues with this app. It’s very frustrating having to call membership services to get all of these issues resolved especially when the wait on the phone is so long!
Developer Response 06/27/2023
Hi RR8, Sorry that you are having issues with your FSA accounts. You can also email our Participant Services Center for assistance.
PATHETIC GARBAGE, EMBARRASSING!
02/13/2022

Snagtooth
This CRAPTASTIC attempt at an app is an epic fail! NEVER able to login on the app, much less use it! Delete, reinstall, restart phone…and every combination thereof makes ZERO difference! Yet…I can login just fine on the website, so you know it has nothing to do with your login and everything to do with this complete and utter waste of time and storage space on your device. Don’t waste your time and save yourself the frustration…just use the website…and pray it retains enough functionality to continue to be usable. I hope whoever they used to develop the app is not the same person or persons maintaining the website!!

Developer Response
We are sorry that you have not had a positive experience with the mobile app. There is a one-time registration process for the mobile app to ensure the security of your account so your online login credentials will not grant you access. You may register using your name, zip code, and Benefits Card number. If you do not have a Benefits Card number or it is not easily accessible, the information required to complete mobile app registration may be found once you log into the online portal. Once you log into the online portal, under Main Navigation on the left side of the screen, click on User Profile > Mobile App Registration. This screen will provide the Employee ID and Employer ID required to complete the one-time registration process. We hope you will give it another try
PATHETIC GARBAGE, EMBARRASSING!
02/13/2022

Snagtooth

This CRAPTASTIC attempt at an app is an epic fail! NEVER able to login on the app, much less use it! Delete, reinstall, restart phone…and every combination thereof makes ZERO difference! Yet…I can login just fine on the website, so you know it has nothing to do with your login and everything to do with this complete and utter waste of time and storage space on your device. Don’t waste your time and save yourself the frustration…just use the website…and pray it retains enough functionality to continue to be usable. I hope whoever they used to develop the app is not the same person or persons maintaining the website!!
Developer Response 09/06/2022
We are sorry that you have not had a positive experience with the mobile app. There is a one-time registration process for the mobile app to ensure the security of your account so your online login credentials will not grant you access. You may register using your name, zip code, and Benefits Card number. If you do not have a Benefits Card number or it is not easily accessible, the information required to complete mobile app registration may be found once you log into the online portal. Once you log into the online portal, under Main Navigation on the left side of the screen, click on User Profile > Mobile App Registration. This screen will provide the Employee ID and Employer ID required to complete the one-time registration process. We hope you will give it another try

• Interval tracker balance is now easier to view • Various UI enhancements and bug fixes

Version 25.11.00

11/17/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data