Missouri Lottery Official App 17+

October update :
So they updated some stuff and now the first 1-2 winning number scans work well. But then they added the most idiotic random dumb thing: to redeem prize points you have to MANUALLY ENTER ALL OF YOUR DANG CONTACT INFORMATION. WtH is this for?? OMG these people are clueless.
Scanning multiple non-scratchers is still mind blowing difficult and angering. Please god just outsource this and stop having the lottery directors kid do it. Awful
I feel strongly app developer was under strong pressure to make this as difficult as possible to limit use for gambling reasons. No reason whatsoever to have to choose type of ticket. No reason to scan twice. No reason to have to hit enter after scanning. And the delay between any interaction is awful. The lottery makes billions and you can’t spend the money on a proper app!

After nearly a year, the “new” app is still horrible.
The amount of keystrokes it takes to do anything is absurd.
The scanner (iphone11) does not scan scratchers at all. It will scan draw tickets for winners, but takes forever to scan them for players-club entry. Why??? Why should you have to scan it twice anyway? The old app was better in this regard. You scanned once to see if you’re a winner, then asked if you want to add to players club. Click yes, and -boom-, done-deal.

Note to developers:
The reason the app will not scan scratchers (iPhone 11, and possibly other models) is that in order to achieve camera focus, you must move the camera too far away from the barcode, thus making the captured image too small to see enough detail to decipher. The fix??? Either adjust the focus, or allow the ability to zoom in for a larger image.

Manually entering a scratcher is tedious. Why must you need to click on the first field, then click number shift, and enter three digits…. Then do the exact process again for the second, third, and forth fields.
The fix???
First field is automatically selected in numbers mode when the user chooses manual scratcher entry. Curser automatically moves to each successive field as the previous one is filled. When finished, press ‘submit, and once again, *boom* it’s done.

Now wasn’t that easy. Just do it! Make a difference..

I entered my personal info. Photographed my ID as required. Still have not received confirmation email. Sent support requests. Received email to call customer service. Called 3 different times, 1st and 2nd time waited on hold for 10 minutes with no response then hung up. 3rd time waited on hold for 9 minutes and someone answered. Told them the problem, they responded “ which state are you in? You’ll have to call back later our system is down.” As I stated in my multiple customer service complaints, I want my personal information deleted from their system. I will be contacting the state of Missouri Gaming Commissioner and the Attorney General’s Office. How embarrassing for all Tax paying citizens of the great state of Missouri.