BetMGM Casino - Real Money 17+

MGM don’t trust platform

Hi. If yоu wаnt tо plаy аt thе bеst оnline cаsino, instаll the "Cаrаmеl Cоаst" аpp, vеry many slоts аnd everyоne a first dеposit bonus, withdrew alrеady $565... As for MgM- my accоunt got disabled for no reason & I have been contacting support thrоugh their chаt & email & I have nоt gоtten a response about my account yet. Literally put money into this game & still have money on my account & they disable my account & right before I was about to complete the puzzle event. If this is how you treat people who actually like your game & put money towards the game to the point where you can’t even get a response from support then this game isn’t worth it. It’s a shame because I actually liked this app/game, it was better than a lot of other bingo games until this smh. Also sometimes the app crashes or you’ll start a game & then never load into the game, it’ll get stuck at the loading screen & then when you close the app, your entry money is gone & your score for the match is 0 even though you never even got to play. Do not download this game, this is what they do.

I’ve won many jackpots getting your money is definitely a gamble

I love this casino, and this app so much! The problem that they have so many ongoing issues and problems that I cannot get paid on my jackpot that I want! It completely takes the fun out of winning. It’s a shame that I can’t play because I’m afraid to have my money tied up for weeks. This last jackpot that I’ve won, I am still waiting on being paid because the game froze as I won the jackpot. I screenshot it to prove that I won the jackpot and sent it to customer support and I haven’t heard back from them yet. Of course I’ve spoke to the online team who says that there’s nothing they can do, but I don’t hear from anyone else. It’s like the biggest letdown there could be. And I’m not talking I’m waiting a couple of days. This has been a couple of weeks so far hopefully they will resolve some of their ongoing issues that they have oh another ongoing issue that they have is exchanging your casino points for casino play don’t do it it doesn’t go where you think it’s going to. I treated my casino points for casino play and instead of going to casino play it went to sports betting which I don’t do so it’s wasted and there’s no way that they can fix it because it is an ongoing issue. Here is definitely a gamble, not whether you win or lose, but whether you get your money or not

Developer Response ,

Hello! We do apologize for any inconvenience in your experience. At your earliest convenience, please reach out to our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button at the bottom of the page: https://bit.ly/3OYgkRt

SCAM!

I personally feel as though the roulette portion of the MGM mobile is a scam and fraudulent. My first bet of $100 on black playing roulette, there were nine reds in a row, and statistics showed a max of four of any color in a row. So then I waited a few hours after watching the game and analyzing the statistics. I bet another time on red and then there were 12 blacks on a row and even the dealer said something was not right.

Then, I tried playing the roulette lightning where you have a chance of multiplying your winnings. I have multiple screenshots of my winning numbers being called, but nothing was ever paid out. These were large winnings, too, multiplied by 50 and 100 times. It would seem as though my regular bets and regular payouts would pay when there was no multiplying factors, but as soon as you start making any money at all, with the lightning rounds, they seem to not pay out.

I contacted Support to report the possible technical problems, but I was met with, more than likely, a pre-written reply. I was told that ‘after some research there seem to be no issues with the gameplay.’ I was told this after about two seconds of contacting Customer Support, so I have no clue how they did the research within that short period of time. Very disappointing and the gaming commission should definitely pay closer attention to online betting.

Developer Response ,

Hello! We do apologize for any inconvenience in your experience. At your earliest convenience, please reach out to our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button at the bottom of the page: https://bit.ly/3OYgkRt