Valet Living Resident

Name: Valet Living Resident
Rating: 1.9 (168 reviews)
Author: Valet Living LLC

This is living!

Free

168 Ratings
Ages

4+
Years
Category

Lifestyle
Developer

Valet Living LLC
Language

EN
+ 2 More
Size

84.7
MB

Best-in-class amenities are just a tap away! Designed specifically for residents of Valet Living communities, the Valet Living app offers residents access to exclusive amenity services designed to give them back the gift of time: Never miss a trash pickup with real-time updates and notifications about your nightly trash collection, as well as the ability to request a Service Valet return to pick up your trash! Keep your mind and muscles sharp at home or on the go with an extensive catalog of virtual events and virtual fitness classes taught by certified Torch Fitness professionals! And more!

Ratings & Reviews

1.9

out of 5

168 Ratings

Pointless App
07/10/2025

Kitten LovR 82
The concepts of this app is great. It is supposed to show me when the people are here to pick up my garbage, but it never does. I don’t know if that is because the collectors do not sign in when they arrive at my building or if the app simply does not work but every day even during trash collection times it says that my collection has not yet started. It sends me notifications multiple times of day, but there is nothing to notify me about because it’s not time for my collection and there are no messages. Similarly to the app, the concept of the service is great. I don’t want to carry my trash down four flights of stairs and across the large parking lot to the dumpster, but the trash collectors are given discretion to choose which bags they take and do not take and often tear a hole in a bag of trash and then say that they will not take it because it has a hole in it. They often miss entire floors of a building or simply choose not to come one day and give a lame excuse for choosing not to come to work, a recent excuse was “it’s raining”. The next day I received an email from my apartment community that literally said “sorry they did not pick up trash last night because of the rain.”
Pointless App
07/10/2025

Kitten LovR 82

The concepts of this app is great. It is supposed to show me when the people are here to pick up my garbage, but it never does. I don’t know if that is because the collectors do not sign in when they arrive at my building or if the app simply does not work but every day even during trash collection times it says that my collection has not yet started. It sends me notifications multiple times of day, but there is nothing to notify me about because it’s not time for my collection and there are no messages. Similarly to the app, the concept of the service is great. I don’t want to carry my trash down four flights of stairs and across the large parking lot to the dumpster, but the trash collectors are given discretion to choose which bags they take and do not take and often tear a hole in a bag of trash and then say that they will not take it because it has a hole in it. They often miss entire floors of a building or simply choose not to come one day and give a lame excuse for choosing not to come to work, a recent excuse was “it’s raining”. The next day I received an email from my apartment community that literally said “sorry they did not pick up trash last night because of the rain.”
Horrible App Horrible Service
08/13/2024

SCRoss96
The app crashes upon opening and is entirely unusable and broken. The service is unreliable, I have put my trash in the can provided and closed the lid to keep bugs out, and it frequently gets missed if I do so, even picking up a bag next to the full can. So I get to have flies near my front door, or days old trash stinking near my front door. The times are inconsistent with trash being picked up as early as 8pm and as late as after midnight. Services frequently get canceled for the night before my complex is reached. Workers seem to have the ability to arbitrarily decide not to pick up the trash and leave notes with untrue reasons (claimed waste was not double bagged, claimed a bag was leaking that wasn't, claimed a bag was torn) would not recommend the service or the app
Horrible App Horrible Service
08/13/2024

SCRoss96

The app crashes upon opening and is entirely unusable and broken. The service is unreliable, I have put my trash in the can provided and closed the lid to keep bugs out, and it frequently gets missed if I do so, even picking up a bag next to the full can. So I get to have flies near my front door, or days old trash stinking near my front door. The times are inconsistent with trash being picked up as early as 8pm and as late as after midnight. Services frequently get canceled for the night before my complex is reached. Workers seem to have the ability to arbitrarily decide not to pick up the trash and leave notes with untrue reasons (claimed waste was not double bagged, claimed a bag was leaking that wasn't, claimed a bag was torn) would not recommend the service or the app
Terrible app just like their service
07/10/2023

Bennynielsen
The app has notified me 30 times in the last 3 hours that my service is about to begin. I saw that they actually finished over 3 hours ago and are long gone. But the app keeps telling me it’s about to begin.The service is also terrible. They don’t always pick up the garbage. I will see them in my complex, but then they will skip some buildings. They make excuses like a little bit of rain to cancel for a day. But they will still charge you for service even when they don’t live up to their end. The instructions clearing say that if you have more than one bag, you can stack the second one on top. But then they will only just take the one. This company is making a lot of money for not doing the work they say they will.

Developer Response
We are sorry that this happened and appreciate the feedback. We recently invested in a complete ground-up upgrade of our application. During the transition last week, we experienced an issue with the legacy app causing duplicate notifications. It was recognized and corrected, but if you just go into your iOS app store and update your app, you will get our new version, which did not have this issue. You can always call, message, or chat through our app any time our service does not meet your expectations and someone will follow-up with you.
Terrible app just like their service
07/10/2023

Bennynielsen

The app has notified me 30 times in the last 3 hours that my service is about to begin. I saw that they actually finished over 3 hours ago and are long gone. But the app keeps telling me it’s about to begin.The service is also terrible. They don’t always pick up the garbage. I will see them in my complex, but then they will skip some buildings. They make excuses like a little bit of rain to cancel for a day. But they will still charge you for service even when they don’t live up to their end. The instructions clearing say that if you have more than one bag, you can stack the second one on top. But then they will only just take the one. This company is making a lot of money for not doing the work they say they will.
Developer Response 07/12/2023
We are sorry that this happened and appreciate the feedback. We recently invested in a complete ground-up upgrade of our application. During the transition last week, we experienced an issue with the legacy app causing duplicate notifications. It was recognized and corrected, but if you just go into your iOS app store and update your app, you will get our new version, which did not have this issue. You can always call, message, or chat through our app any time our service does not meet your expectations and someone will follow-up with you.
Terrible
01/16/2024

Lizzi123
The information provided by the app is extremely slow. Like it might notify you that trash pick up is getting ready to start but the notification is many many hours late and it was completed that morning. So the notifications are pretty much worthless most of the time. if you don’t login for a few weeks, it will log you out and it may not let you back in. That happened to me and it would not take that. I was pretty sure it was correct. The reset password option does not always work either. In fact, it usually does not work. Their customer service is just about as reliable as their trash pick up if that gives you any idea. 😉
Terrible
01/16/2024

Lizzi123

The information provided by the app is extremely slow. Like it might notify you that trash pick up is getting ready to start but the notification is many many hours late and it was completed that morning. So the notifications are pretty much worthless most of the time. if you don’t login for a few weeks, it will log you out and it may not let you back in. That happened to me and it would not take that. I was pretty sure it was correct. The reset password option does not always work either. In fact, it usually does not work. Their customer service is just about as reliable as their trash pick up if that gives you any idea. 😉

• Guest users can now access Notification Center in Resident Mobile App • Community Message toggle added to Resident • Push notifications for community messages enabled for Resident

Version 5.3.0

11/13/2025

Data Linked to You

The following data may be collected and linked to your identity:
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The following data may be collected but it is not linked to your identity:
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