UConnect by Uniti

Name: UConnect by Uniti
Rating: 4.6 (1544 reviews)
Author: Uniti Group Inc.

Customer Portal

Only for iPhone

Free

1.5K Ratings
Ages

4+
Years
Category

Business
Developer

Uniti Group Inc.
Language

EN
English
Size

77.4
MB

iPhone

Designed with you in mind, the U Connect customer portal app puts control in your hands through enhanced management and service configuration options. Use the U Connect app to access your accounts through a secure, single sign-on interface that responds in real time and allows Uniti Solutions customers to: - View and pay bills - View invoice and payment history - Track orders - Create, update and track support tickets - Repoint Toll-Free numbers - Set notification preferences - Monitor network status, including the operation of SD-WAN EDGE devices - Access the Uniti Solutions online community - Utilize OfficeSuite UC services including voice, video and instant messaging

Ratings & Reviews

4.6

out of 5

1.5K Ratings

Recently much improved
02/27/2020

TechKitten
Huge kudos to the developers for their great response to feedback from users and willingness to incorporate suggestions. A recent update means I can now do everything I need to when I’m traveling and have to use my phone to manage my account. Great job! The updated mobile app and the new portal make my life so much easier now 👍🏻😁
Recently much improved
02/27/2020

TechKitten

Huge kudos to the developers for their great response to feedback from users and willingness to incorporate suggestions. A recent update means I can now do everything I need to when I’m traveling and have to use my phone to manage my account. Great job! The updated mobile app and the new portal make my life so much easier now 👍🏻😁
Terrible
09/13/2021

Add-i-son
I would give this 0 stars if I could. This is the worst experience I’ve ever had with trying to pay my bill. I moved houses (one block away) and instead of them just changing my address on my old account, I had to completely set up a new account. Now, since I have a new account, I have to download the app to be able to pay my bills. I do not have room on my device to be downloading apps for something so simple that I should be able to just pay online with like I have for the last 4+ years. My options are delete other things on my phone, things that are actually a necessity, or pay over the phone each and every month which includes the ridiculous customer support wait times and an additional fee for paying over the phone. I cannot even judge how well the app works as I do not even have the choice to try it at this time. Online payments are supposed to be for your convenience, and instead they are making it much, much harder for me to do so.

Developer Response
Hello and thank you for your feedback.You do not need to install a mobile app to pay your bill online. Payments can be made using our customer portal website. To best help you, can you please send an email with your account information to appfeedback@windstream.com? Thank you!
Terrible
09/13/2021

Add-i-son

I would give this 0 stars if I could. This is the worst experience I’ve ever had with trying to pay my bill. I moved houses (one block away) and instead of them just changing my address on my old account, I had to completely set up a new account. Now, since I have a new account, I have to download the app to be able to pay my bills. I do not have room on my device to be downloading apps for something so simple that I should be able to just pay online with like I have for the last 4+ years. My options are delete other things on my phone, things that are actually a necessity, or pay over the phone each and every month which includes the ridiculous customer support wait times and an additional fee for paying over the phone. I cannot even judge how well the app works as I do not even have the choice to try it at this time. Online payments are supposed to be for your convenience, and instead they are making it much, much harder for me to do so.
Developer Response 09/14/2021
Hello and thank you for your feedback.You do not need to install a mobile app to pay your bill online. Payments can be made using our customer portal website. To best help you, can you please send an email with your account information to appfeedback@windstream.com? Thank you!
Completely unreliable, and STILL being double billed
07/20/2021

Dhhkskdh
After the first time my video connect doctor visit was cancelled due to poor connection, and lengthy discussions with Windstream “customer support” I started rebooting my equipment half an hour prior to my appointments so I could talk to my doctor about healthcare only to have the video interrupted again causing actual chaos in my healthcare and my treatment. Just now was the third time consecutively that my doctor appointment was unable to be completed due to the internet failing to properly function WITHIN 30 MINUTES OF RESTARTING THE EQUIPMENT.On top of these systemic failures I am still being billed twice monthly for the same worthless connection. 2 monthly bills of $80 for internet that predictably fails to function during support live video chat with my doctors and healthcare professionals. This is the biggest waste of money, time, and effort. I hope the whole company burns to the ground and no one gets hurt. Boycott and ban windstream for stealing and not providing the goods that were promised during the agreement period.
Completely unreliable, and STILL being double billed
07/20/2021

Dhhkskdh

After the first time my video connect doctor visit was cancelled due to poor connection, and lengthy discussions with Windstream “customer support” I started rebooting my equipment half an hour prior to my appointments so I could talk to my doctor about healthcare only to have the video interrupted again causing actual chaos in my healthcare and my treatment. Just now was the third time consecutively that my doctor appointment was unable to be completed due to the internet failing to properly function WITHIN 30 MINUTES OF RESTARTING THE EQUIPMENT.On top of these systemic failures I am still being billed twice monthly for the same worthless connection. 2 monthly bills of $80 for internet that predictably fails to function during support live video chat with my doctors and healthcare professionals. This is the biggest waste of money, time, and effort. I hope the whole company burns to the ground and no one gets hurt. Boycott and ban windstream for stealing and not providing the goods that were promised during the agreement period.
Was Useless but there’s hope
01/30/2022

RunJer
First let me clarify that the only reason our company uses this app is to be be able to answer calls remotely on our cell phones. Although recent updates seemed to haveimproved the previous issues with missing calls because the phone would simply not ring and callers cannot hear us the latest update MAY have finally corrected these issues. We have several users in different locations and all reported the same problems
Was Useless but there’s hope
01/30/2022

RunJer

First let me clarify that the only reason our company uses this app is to be be able to answer calls remotely on our cell phones. Although recent updates seemed to haveimproved the previous issues with missing calls because the phone would simply not ring and callers cannot hear us the latest update MAY have finally corrected these issues. We have several users in different locations and all reported the same problems

Our team brings periodic updates to help improve the performance and efficiency of our app. This release contains: - General enhancement and bug fixes

Version 1.95.3

08/21/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics