Just got an SR/F and I love it. Usually, products I research meet my expectations...but every once in a while those expectations are greatly exceeded. I’m happy to say that the purchase of the SR/F is absolutely one of those times.The only thing that caught me off guard is how this app integrates with the bike... I’m a Tesla owner, and you quickly get used to the Tesla app leveraging the built-in LTE connection of the car. That being the case, it really surprised me to see that you really can’t do much remotely with the SR/F even though it has an integrated cellular connection too. Without being in close proximity using Bluetooth, all you can really do is “poke” the bike for some basic momentary status. You cannot adjust settings, charge target, etc. from a distance.I guess I’m just wondering why the cellular modem can’t be used to accomplish most (if not all) of the same functionality you get with the Bluetooth connection so that you don’t have to be close to the bike to change and monitor things. That would give users the same seamless Tesla-like experience no matter where they are.Obviously not a deal killer, but this would certainly be a welcome change as you guys are considering improvements to the app experience.

I’ve had my SR/F for almost three years now, and this app is a big disappointment. Recent previous versions had been working OK, but this one is a failure. Two examples: 1: Remote connect is gone, so I can’t check on the status. For example, when my motorcycle is plugged into a public charger, and I’m several blocks away, in a store, or restaurant, or library… 2: It won’t update my firmware, and hasn’t in many weeks. When I try to update, it tells me there is a newer version available, but when I tell it to start updating, within two minutes, it gives me two failure messages, always the same. A Bluetooth connection failure message, which will stack up multiple times, making it annoying to get to go away, then the update failure message: “Firmware transfer has failed. Please key off your motorcycle for 3 minutes and then try again“. I try at the end of every ride. It always fails. This app is a failure.

I had the Sr than purchased the Sr/f and I have recently purchased the Sr/S which is the best by far. I love your bikes and hope you never lose your zeal to make riding safe and fun. I do hope you consider the Damon motorcycle coming out in 2021 with co-pilot and blind spot detection as well as collision. I have one on order but for now you are still number one. :)Darnell R BaileyThis is a follow-up to my previous review. I am very displeased with zero at this time. I presented zero with an obstacle I am having with my bike when I charge it. The range on my bike does not reflect the range on my app. Example: bike says 81 miles and app say 160 miles. If this was my only obstacle I would be fine, but every time I charge my bike to 100% SOC my miles get lower. I am fully charge on my bike and it says I have 81 miles. I thought at first after I road it very conservatively the mile would change. This is not the case my miles are very close to what the bike says. My BIGGEST obstacle is the no answer from zero. I have bought 3 zeros in the past 7 months but will be looking to resolve or sell my current SR/S. I am very disappointed in your customer service zero Darnell R Bailey

After the last update I can no longer use the ‘remote query’ feature to see the bike’s current location or to see the charge level and if it is currently charging. The rest of the app is pretty basic and I really only use the ‘remote query’ feature. Without that I have really very little need for the app. Bring it back PLEASE!