I spent $5400 for my bed and decided to see what this Odessa app was about. Oh cool I thought when I set the alarm for 9:31 pm and it went off by elating my head of bed straight up with feet up. I then turned it off, so I thought. The next night almost asleep, my bed alarm which is off!!! put me bed upright. I go back to the app, but still the alarm is off. After several days of this same alarm going off, yesterday I delete the app. What happened tonight, the freaking bed alarm goes off with no app in place. What do I have to do tonight on a work night, but install this dam app to search a solution and there’s none, but an email to send and this comment. I’m ready to go for this developers jugular! Your app has taken over MY expensive bed, my comfort and sleep!

I am very pleased with my Odessa bed itself, but completely dissatisfied with the app. The app does not stay tethered to Bluetooth or the bed itself—so what good is it when customers can’t count on it when laying on their beds? To boot, Glideaway doesn’t communicate when there’s a completely new app to replace the old one with. They also don’t answer their phones and don’t link the app to a robust troubleshooting manual. Customer Service at Glideaway is pathetic and documentation to support the app is equally deficient/nonexistent. It’s beyond frustrating given such an expensive product.

How do you get thing to work? I’ve tried a dozen times to connect to the bed but nothing. With over 50 years of IT experience I’m not an amateur at using tech.

I installed this app after numerous attempts to get the Wifi app to work. I had some initial difficulty since we have two Comfort bases and I didn’t know which number went with which base. Once I resolved that, the app works fine on my iPhone 8 Plus but the app controls don’t fully fit on the screen of my wife’s iPhone 7.