Popeyes‪®‬ 4+

App seems fine

App seems fine. Didn’t have any issues using it. My only issue is with some of the underlying system. First, the app has no way of knowing if the store is out of something. McD’s and Starbucks can tell you that. Second, the store has no authority to refund money if they don’t have something, only substitute. My experience was ordering two banana puddings. Store was out and threw two fried pies in the bag without asking or telling me. When confronted the associate said ‘that’s what we got, have a nice day.’ Manager said they couldn’t refund online orders. Said there was a number in app to call. Couldn’t find that, so getting help was a challenge. Turned out the chicken part of the order was wrong too. Did finally get it all resolved. Note, the issue was not really with the app or Popeye’s, just one particular store, which is consistently disappointing. It’s just so darn close. Guess I will go to the next closest one from now on.

Developer Response ,

Hey! I’m the one who checks up on folks that didn’t love the app as much as they loved our chicken. Can you tell us a little more at popeyes.com/support so we can follow up with you?

Reward points are not available in all locations in OC California

I have accumulated 2119 reward points on the app and cannot redeem them. When I first loaded the app in 2022 I did redeem points for some spicy chicken sandwiches. Now I cannot use them. I have selected every restaurant in OC and I am sure some in LA and cannot. Says not available at this restaurant. I have been in touch with Tech Support about the issue. And has not been resolved. I have sent multiple messages and all they say is. Restaurant participate at their discretion. My issue is why not tell me which ones are participating so I can redeem my points and get rid of this app! If I can't redeem my points in the state that I live in why have it. I will call my order in next time I feel like a spicy chicken sandwich. I'm deleting this app cause it is useless to my state. I even suggested the tech support to send me a gift card in the value of my points before my points expire and they don't even acknowledge the question. Same answer participating restaurants. I swear to God I selected every restaurant in my county and some in LA county and they don't participate. I'm done with this issue. Deleting the app and the tech support is probably all AI. Not even real people cause they don't know how to solve a problem only move it down the line! Bye!

What’s the point?

You might think that if you order food to pickup through a restaurant app that the restaurant will have the food you order. Maybe, but maybe not. I ordered food, went to pick it up, and was told when I got to the restaurant that they didn’t have MOST of the food I ordered. Not that it wasn’t ready, that they didn’t have it. The restaurant was supposed to be open for another hour +, they just weren’t making any more food, which would’ve been nice to know when I was ordering. Plus there wasn’t a manager around. I don’t know if they had some kind of emergency, but it’s not a good idea to leave a bunch of kids in charge of the store without a supervisor, especially if they don’t know the restaurant’s own policy. I mean, I guess the app works fine, but what good is ordering in advance if they’re not going to have any of the food you ordered and don’t find out until you get there.

Also, the payment shouldn’t be processed until the food is picked up. Why should anyone be paying for food they don’t have? You’re better off going to the restaurant just to make sure you’re not being charged for the food they’re not making.

Developer Response ,

Hey! I’m the one who checks up on folks that didn’t love the app as much as they loved our chicken. Can you tell us a little more at popeyes.com/support so we can follow up with you?