Banner Health 12+

Doesn’t work anymore

I have never had any issues with this app, it’s worked great but I recently upgraded to an iPhone 15 plus (originally had an iPhone 13) and now the app won’t open, or it’ll open and immediately kicks me out. Hoping they fix it soon! If you have this issue with the app you can still use all the features on a web browser it’s just a little inconvenient!

Frustrating, at best

They say they have corrected some bugs, but the app is even *more* buggy than before!

Looking for test results? Easy enough. Looking for imaging results? Good luck with that! If I open the first of any duplicate image results (same type, day, etc), it shoots me an error message and says I have to sign out. It does not refresh until/unless I go to the home page, open my profile page, and sign out that way. It has a hyperlink where it says “sign out”, but it takes me back to the homepage without signing me out. Sign back in, click on the second (and usually last) of the duplicate orders. This one opens, but then there’s no way to go back to my list of imaging reports! I once again have to go back to the homepage, to my profile page from there, sign out… and no luck signing back in. Cannot get to my medical chart *at all*. I am *beyond* frustrated with this darn app!!!!! It was bad before, but considering this is all I use it for? Unusable at this point for me.

Do better! Banner, you are a nationwide multi million dollar healthcare company! Why is everything you touch the opposite of user friendly?

Works great when it works

I recently upgraded to an iPhone 14 from an iPhone 8 and this app worked solidly well on my 8 but now it doesn’t even open. I click on it and it opens for a second only to shut off after. I can’t even access the login screen. I mean it worked great it works great but now it’s just a mess. I have done everything in the books from uninstalling it to reinstalling it only for it to continue crashing. I have to use the web browser just to access everything. Again it works great and is a great tool/resource but now it’s just a waste of space. If it actually worked the way it did on my 8 then I’d be giving this 5 stars, but now it doesn’t even deserve that. I’m just being generous by giving it 3 because yes when it works it’s phenomenal. Please fix this problem.

Developer Response ,

Sorry you are experiencing this issue and Thank You for your feedback. We are consistently addressing and working on various improvements for our app. Please share your additional thoughts, ideas, features, etc. via email at MyBannerHelpline@bannerhealth.com