Dumpling Grocery | Boss 4+

First, this is a payment processing app. If you think it is like 🥕, you’ll be disappointed. The Pro’s: SOS real time support so you aren’t waiting at the register forever; ability to schedule and flexibility to change your pricing

The Con’s: App is not user friendly, meaning that it does not have the bells and whistles you might be used to with 🥕. Most store inventory is not updated and the prices are estimated on the higher side. Cannot make notes in or on your clients orders; cannot export any data to assist with customer management, expenses etc; new cc does not have the ability to use as a debit sometimes like WINCO would be a problem; cannot make or remove items on your clients shopping list -for instance, if an item is unavailable your only recourse is to mark it complete 🤷🏽‍♀️; no way to organize the data from completed orders. They are just listed by date instead of by client

Dishonest company, they claim that you own your own business nevertheless they control the money in an out from “your” customers so when a problem arises they leave you with the problem even though they are the ones that made mistakes. My first customers was allowed to place an order with me, dumpling did not verify correct amount of funds on customers card but allowed their dumpling card to go through. When it was time to charge the customer on my end, there were not enough funds. I tried to return the items and the store refused to take them, now they bare calling me to charge me for the items. First they wanted me to wave my fee so the customer’s card would go through...I could not believe what I was hearing. Here is the problem, and the platform has to change I order to work because just saw someone else posting a similar review, you need to withhold the total amount of the purchase and not hold ya responsible if a customer does not pay because you are controlling the money intake...if you don’t change that the platform won’t work.

I see some people complaining about the app and the way things work. If 95% are saying that they love it and you have 5% who have the instacart mentality then there’s your answer. I’m glad that these people are complaining and hopefully will not be a part of this awesome network. Not everyone can be a business owner. Not everyone has that mentality. They want to make more money, they want the freedom of choosing their own time to work but yet keep on complaining. I love the customer service, the platform and the way everything is working. Please do not let these reviews discourage you Joel. You guys are doing great.