The app does its job, but it has the potential to be better. For some reason, if I open the app while listening to music, it automatically pauses the music. Why? Unless the app is gonna sing me my balance I don’t get why it interferes with a music app. You can’t schedule more than two payments in a week, and that includes payments made outside the app, which makes no sense to me. I should be able to schedule as many payments as my balance can afford. Last but not least, I should be able to redeem the gift cards in the app… but no, you have to wait for an email, and then add the card to your wallet and ensure it’s used before 90 days. Needs work.

I’ve had a zero balance on the card for a long time, years. I recently made a large purchase and paid of 2/3 of the price immediately and planned to pay off the rest later in the month before the balance was due. 3 days after the payment I made on the app a reoccurring payment that I had set up a couple of years ago also went through which gave me a credit on the account of several hundred dollars. No notification was sent to my email about this reoccurring payment before or after the payment went through. I just noticed when I checked my bank account balance a few days later. Why didn’t the app remind me of an out dated reoccurring payment and why didn’t it just take out enough to make the account a zero balance? This card and app is so outdated I will no longer use. I called and requested a refund and will now have to wait a couple of weeks (7-10 plus mail time) to get my money back which I didn’t even owe them. The lady helping from customer service was very nice but this credit card system and all is a mess. I ended up just cancelling the card on the same call because of the inconvenient situation the outdated system put me in.

I scheduled a payment for every two weeks because I need to ensure that this card is paid off. I am active duty, and MilStar will notify my actual chain of command if I miss a payment (thanks guys).The issue comes in when I get paid on the 1st and 15th, and don’t get charged on those days. Numerous times the payments have come out several days early. It becomes easy to lose track of when the payment was scheduled. The website has the option to change scheduled payments, but when I look for that option in the app, after a payment has gone through I get a message stating that only one payment can go through per week.I’m not trying to pay you again, I’m trying to reschedule my payments so that I can avoid overdraft fees in my checking account. This app seems like it’s making improvements but at this point it makes more sense to use the web browser as it somehow has more functionality.

Hey team let me tell you something, this app is a goat rope. The interface is about as user-friendly as a 1970s typewriter—it’s a fight just to type in the exact amount you want to pay. The overall appearance? Looks like it was designed during a mandatory fun day with zero oversight. And yet, every PX across the country has a booth pushing this card like it’s the second coming of the GI Bill. Hate to break it to you, but the presentation ain’t cutting it.The developers of this app need to take a hard look at USAA or AMEX apps. Those folks understand what a functional and modern app should look like. This one? It gets the job done, but barely. Nothing more, nothing less. I’ve had this app for four years now, and let me tell you—there’s been zero improvement. Zero.If this app were a piece of gear, I’d leave it in the arms room and forget about it. Get it together and make this thing look like it belongs in 2025, not the turn of the century.