Puls Technician App

Name: Puls Technician App
Rating: 4.4 (684 reviews)
Author: Puls on demand services

Quality repairs & installation

Free

684 Ratings
Ages

4+
Years
Category

Utilities
Developer

Puls on demand services
Language

EN
English
Size

80.8
MB

Puls delivers intelligent end-to-end support for major home devices, appliances, and systems. Our nationwide network of 5,000+ technicians repair and install appliances, garage doors, TV and entertainment systems, phone repair, smart home devices, and more. We believe finding a technician to install or repair anything should be accomplished with the tap of a button. As a Puls technician you will: Get access to a consistent stream of jobs in your area Earn competitive, reliable pay. Top technicians make more than $2000/week! Build your own schedule. Choose and how much you'd like to work Make someone's day! Customers will love you for making repairs and installations effortless Join us today or visit puls.com for more information.

Ratings & Reviews

4.4

out of 5

684 Ratings

Maybe not so hot...
04/23/2021

GWH817
My Miele clothes dryer would not turn on this morning, and I became acquainted with Puls for the first time. An appointment was made for servicing between 4 and 5 PM today. I juggled my schedule to make sure I could be here. Then I received a message canceling that appointment and setting another appointment for 9 AM tomorrow. That appointment was also canceled, and I was told to reschedule again. I replied that I expected the second appointment to be kept. (Why make these appointments if they’re never kept?) At this point, around 9 PM, I still have no confirmation of what’s going on. There’s sure a lot to be desired here, although it’s a good idea in theory. It’s just not working well.
Maybe not so hot...
04/23/2021

GWH817

My Miele clothes dryer would not turn on this morning, and I became acquainted with Puls for the first time. An appointment was made for servicing between 4 and 5 PM today. I juggled my schedule to make sure I could be here. Then I received a message canceling that appointment and setting another appointment for 9 AM tomorrow. That appointment was also canceled, and I was told to reschedule again. I replied that I expected the second appointment to be kept. (Why make these appointments if they’re never kept?) At this point, around 9 PM, I still have no confirmation of what’s going on. There’s sure a lot to be desired here, although it’s a good idea in theory. It’s just not working well.
PULS SCREWS OVER THEIR CUSTOMERS & THEIR TECHS!
07/01/2023

Chigo Kurosaki
(1) I’m a tech & Puls has screwed me over time & time again. On my very first repair, I didn’t get paid because Puls wouldn’t let me accept a check from an elderly couple. Then, on top of that, Puls banned the elderly couple from using their app. (2) Puls told me I wasn’t getting paid for a whole week of work because ONE customer didn’t pay for a service call. I called Puls while I was still there at the residence & Puls told me “Don’t worry, go ahead & leave. We’ll take care of it.” Holding my week’s wage hostage is them taking care of it evidently. (3) I informed Puls that my customer & I agreed to reschedule an appointment, so Puls then claims that I was a “no show” & fined me $75. (4) When I type in the price of whichever part that I’m replacing, the app automatically raises the price to a larger amount so that Puls makes more money. (5) If a customer tries to cancel their membership, Puls first makes them return any money saved on repairs during said membership. STAY VERY FAR AWAY FROM PULS…UNLESS YOU ENJOY BEING TAKEN ADVANTAGE OF & DISRESPECTED ON A REGULAR BASIS.
PULS SCREWS OVER THEIR CUSTOMERS & THEIR TECHS!
07/01/2023

Chigo Kurosaki

(1) I’m a tech & Puls has screwed me over time & time again. On my very first repair, I didn’t get paid because Puls wouldn’t let me accept a check from an elderly couple. Then, on top of that, Puls banned the elderly couple from using their app. (2) Puls told me I wasn’t getting paid for a whole week of work because ONE customer didn’t pay for a service call. I called Puls while I was still there at the residence & Puls told me “Don’t worry, go ahead & leave. We’ll take care of it.” Holding my week’s wage hostage is them taking care of it evidently. (3) I informed Puls that my customer & I agreed to reschedule an appointment, so Puls then claims that I was a “no show” & fined me $75. (4) When I type in the price of whichever part that I’m replacing, the app automatically raises the price to a larger amount so that Puls makes more money. (5) If a customer tries to cancel their membership, Puls first makes them return any money saved on repairs during said membership. STAY VERY FAR AWAY FROM PULS…UNLESS YOU ENJOY BEING TAKEN ADVANTAGE OF & DISRESPECTED ON A REGULAR BASIS.
One of the Most Unprofessional Platforms for Technicians
03/27/2025

KElvns
Puls has become a platform that takes advantage of both clients and technicians. The support team is full of low-logic, untrained reps who don’t listen, don’t understand technical limitations, and constantly push jobs through without proper resolution — just to deduct money from techs.Their app is buggy — jobs don’t even show up on the calendar properly, yet they still penalize techs for “missed” appointments. I had a situation where I contacted support to inform them that a Nest thermostat is not compatible with a high-voltage system, and instead of supporting the tech (me), they insisted I go out anyway — then deducted money from me without confirmation.If a client doesn’t pay, Puls does absolutely nothing — maybe just apologizes. But if a tech cancels or is late, they hit you with a $75 penalty instantly. It’s clear the system is built to protect their own interests, not to support the hard-working techs or even deliver a consistent experience for clients.
One of the Most Unprofessional Platforms for Technicians
03/27/2025

KElvns

Puls has become a platform that takes advantage of both clients and technicians. The support team is full of low-logic, untrained reps who don’t listen, don’t understand technical limitations, and constantly push jobs through without proper resolution — just to deduct money from techs.Their app is buggy — jobs don’t even show up on the calendar properly, yet they still penalize techs for “missed” appointments. I had a situation where I contacted support to inform them that a Nest thermostat is not compatible with a high-voltage system, and instead of supporting the tech (me), they insisted I go out anyway — then deducted money from me without confirmation.If a client doesn’t pay, Puls does absolutely nothing — maybe just apologizes. But if a tech cancels or is late, they hit you with a $75 penalty instantly. It’s clear the system is built to protect their own interests, not to support the hard-working techs or even deliver a consistent experience for clients.
Terrible company
05/14/2024

statuslan
Terrible app and company. full of bugs. Customer support is terrible. Always trough you under the bus in front of customer. If customer doesn’t pay they can’t do anything. Prices for repair are insane. Tech is buying the parts and meanwhile they will charge 3% from tech for parts and tips clearance fee. They upsell customer with fees. Each part is always $30+ the price that you put. At the end they charge security fee around $15. I like when they hide someone’s previous service call and repair like new service call. Many times I came and customer was angry yelling at me and was asking where is my part and why you came without part. After long talk with customer support and customer they will cancel that call and give you $15 dispatch fee after 1 hour drive to customer. If you have recall but it’s not your fault and unit is working, customer just wanna ask something than it will go to your statistic and brings impact to your account
Terrible company
05/14/2024

statuslan

Terrible app and company. full of bugs. Customer support is terrible. Always trough you under the bus in front of customer. If customer doesn’t pay they can’t do anything. Prices for repair are insane. Tech is buying the parts and meanwhile they will charge 3% from tech for parts and tips clearance fee. They upsell customer with fees. Each part is always $30+ the price that you put. At the end they charge security fee around $15. I like when they hide someone’s previous service call and repair like new service call. Many times I came and customer was angry yelling at me and was asking where is my part and why you came without part. After long talk with customer support and customer they will cancel that call and give you $15 dispatch fee after 1 hour drive to customer. If you have recall but it’s not your fault and unit is working, customer just wanna ask something than it will go to your statistic and brings impact to your account

1. Improved repair estimate experience for appliance repair jobs, including clearer labor pricing based on an hourly rate model and a more streamlined approval flow. 2. Performance improvements

Version 7.7.0

Jan 14

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