Shop Market Street 4+

Love the store, app is horrible!

Market Street is my preferred store. Spending time putting together an order, only to get to checkout and losing reserved time is frustrating and a waste of time. This has happened multiple times where the app takes so long that I miss my reserved time OR today I reserved a time and went to check out only to find my time slot was sold out. Not sure how it sells out when I have a slot reserved. I reserve the next open slot and attempt to checkout, only to find the time slot is again sold out. I reserve the next available time slot and cannot checkout at all. I continuously try to proceed to checkout and after several minutes of waiting for the app find myself right back at the same screen. In addition, the delivery screen does not show any times available. I called the store and was informed there were pick up slots available in my first two reserved times and also delivery slots available. I was told to submit order through app, which is not working. Unfortunately, I cannot get to checkout on the app. Instead, I’ll put this order through Kroger or Tom Thumb’s app, where I have not experienced any issues. Signed, a disappointed customer.

Poor App and Rude Developers

This app is honestly one of the worst I’ve used. It constantly crashes, re-adds stuff I’ve removed from my cart, sometimes won’t let me log-in, and the rewards/deals just won’t show up sometimes and says I have nothing. I’ve read through the reviews and tons of other people are having the same problems, but the developers responses are placing the blame on the users and not taking responsibility for the awful app and not fixing anything. Borderline calling people liars for their reviews. Or they are just copying and pasting the same unhelpful response to contact marketstreet, and are providing no actual help or sympathy towards the issues. Not only does the app need to be fixed, but there needs to be some training for whoever is responding to these reviews.

Developer Response ,

I've worked here for 11 years and, as the Digital Experience Coordinator, I am the one responding to all the reviews. Issues that are not affecting all guests are referred to guestservices@unitedtexas.com to be resolved and anything that seems widespread is reported to the developers. We are constantly working on improving the app so, I assure you, all feedback is taken very seriously.

Worthless!

This app is absolutely worthless! I can’t even log on. When I was able to log on, months ago now, it was only mostly worthless. Items were in the most absurd departments, making it impossible to find them. How would anyone know to find tampons in produce? Ready made pie crusts are not in baking goods. I never found where they were. Many items were this absurd to find. Once you click on an item or department to look at, the time it takes to load makes it easier to just go to the store and walk the aisles. Since my body can’t do that, I gave up and tried somewhere else. But for several months now, I haven’t even been able to get into the app to be frustrated finding things!

Developer Response ,

I can assure you that tampons are not under the Produce department. You will find them under Personal Care. Pie Crusts are under Baking Mixes. Remember that you can always simply enter 'tampons' or 'pie crust' into the search bar. Please contact guestservices@unitedtexas.com and they can help you get logged in.