WASH-Connect 4+

Since my first review of Wash, which wasn’t great, I’m revising to 5 stars. To be fair, a lot of the initial problems were due to this being a brand new facility, and it was just plain buggy. The recent update turns this from a sort of ordinary app into a REALLY nice app! The new status feature is wonderful. It just works seamlessly now. Well done, Wash!

(Initial review) First, it IS convenient to be able to pay with your phone instead of having to go to the card machine and load your card. The fact that you have to be standing next to the machines to see if they’re available is sort of stupid as you can easily see them. It’s also really dumb that notifications only work when you’re in the laundry room. Again, I can see the machine. I know if it’s finished. And there’s no timer. Having the machines talk to the app via Bluetooth really only makes it useful for paying and not for monitoring or reminding. For the payment part, it’s good. Update: I know you are supposed to be able to check the status away from the laundry room, but the message is always “no machines”. Additionally, the notification doesn’t show up for a day or two. I know it’s all supposed to work, but it does not. I can only speculate that something is wrong with our laundry room setup as it doesn’t work right for multiple users.

Thanks for the latest feedback and the review! Appreciate it!

Heard so many complaints in the past from this app and its developers that when my building association decided to convert to this company and system I was very concerned about the level of service and issues we would be heading into. However, it has been about a year that it has been in place and I have been astounded at how well it has been working. The app has not had any down time that I’m aware, and the machines by and large have not either! The few times that I have had an issue with having paid for a washer or dryer that did not start was dealt with faster than I expected and the money was refunded within a day! If this current app, and the developers and those that monitor the service have and keep this level of attention to the customers, then I give and will continue to give a 5 star rating, and will and will continue to recommend to other building associations this company, their app, and their services. Thanks!

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This app is a very convenient way to start and track washing/ drying when it works.. I also love how easy it is to submit a service request for specific machines. It’s quick and easy enough that I don’t even bother reporting it to my apartment manager who is just going to tell me there’s nothing they can do anyway. Additionally, it is super easy to request a refund for faulty situations. I have only had to do this once. I will say that the machines and app run properly most of the time, but as with all technology, bugs occur. There have been several occasions where I initiate a machine with the app but then that machine disappears from my “in-use” section making it seem as though I am not using the machine or that it is not running. The other issue I’ve noticed along side this is that the charge for use will also not display or disappear so if something goes wrong with the machine, there is no record of me using it in my app. While trying to leave this review initially via a prompt from the app itself, a bug happened and my keyboard disappeared making so that I couldn’t finish my review. I was well into it but had to cancel it and start all over. Lastly, it is really easy to reload the app with funds without any verification. You simply click the button and it does it. I don’t know if this is a good or bad thing. I think I’d prefer it to require a password or Face ID though.

Thanks for reviewing! We’re happy that you're enjoying the WASH-Connect app. We appreciate feedback, so if there is anything else that we can do to improve your experience, please let us know. Reach out to us any time via the “Contact Us” option within the app or by emailing mobilesupport@washlaundry.com.