Gusto Wallet 4+

Super user-friendly!

My company uses Gusto for payroll and I love it. I opened a bank account with them and it’s super user friendly! You can have up to six accounts I believe it is and I have an account for each of my bills and set it up so that it automatically allocates for my bills every time I get paid before depositing my paycheck into my other bank. This way I don’t have to worry or think about overspending money that’s meant for bills as all the money for bills has already been taken out. It’s made managing my finances soo much easier!

You have no right to be forgotten with GUSTO

I had to use this app for a brief 3 week temp job as required by the employer. After my job was completed I reached out to GUSTO to delete account. GUSTO conflated keeping tax documents as required by law with my request to delete the account. I then asked GUSTO to provide me the information in the user agreement where they state that once you use their service you may never opt out (including unsubscribing from emails). GUSTO didn't have this information available as it isnt part of the user agreement. So basically your personal tax info etc is open to hacking indefinitely is someone knows your email and can figure out your password. I now have to compel them to fulfill my request possibly by legal means. I would have never had used the app had I known this. Additionally their "customer service" is not located in the US so if anything goes wrong with your paycheck good luck rectifying that. I have sent 7 emails and got nothing but canned gibberish responses which only makes me more concerned about my personal banking and tax info. User beware with this "service" as it is not worth the trouble or risk of identity theft.

Developer Response ,

Thank you for your feedback here and we’re sorry to hear about your experience - We want to make sure you end up with the right team for this issue. Our policy on customer data is in our Privacy Policy, which aligns with industry standards, but if you have any questions/want to exercise these rights, please reach out to us at privacy@gusto.com and we’ll work with you on this.

Helpful when the website is broken

The only reason I got this app is because tax document downloads on the website are broken, and I can’t wait the several business days they say it’ll take just to respond to my support request. Luckily, viewing and downloading of the documents works in this app, but it looks really bad on iPad. Definitely not meant to run on anything but a phone. Also, the login didn’t bring up the normal interface for using a saved password, so with the app open on my iPad and my password open on my iPhone, I had to type out one of those crazy passwords that gets generated when you tell iOS/Safari to generate a strong password. Not sure why the login form wasn’t recognized as something that could be filled in.

This app saved the day when the website was broken, but I doubt I’d use it on a regular basis.

Developer Response ,

Hi there, thank you for sharing this feedback! We're glad Wallet mobile was helpful but are always looking for ways to improve, so our team will be considering this as we continue to build it out. Please reach out to us if you need anything in the meantime.