Being in the Home Care business, it is inevitable, that a simple call from a caregiver result in a Domino effect.
Remember that Saturday morning, when your caregiver canceled her shift 5 minutes after the shift’s starting time?
• The patient called,
• the caregiver called,
• family members called...
• Even if you managed to save the day, your client was probably still unhappy with how the issue was handled.
One small misstep in the workflow process can make a deep impact throughout your Homecare company.
You ensure the policies and procedures are in place, however when someone on your team does not follow-up, where does accountability fall short?
Imagine a system that makes the decisions, based on your protocols and directives…and catch those common missteps midstream, without error.
Let me introduce you to CuraCall!
At CuraCall, we keep home care connected with our Multi-Lingual Staff, managing your diverse patient populations with reliability and compassion, enhancing patient access and improving satisfaction.
It is our belief, CuraCall separates itself from the competition,
• by specializing in the home health industry
• informing clients about a missed workflow step
• and where process improvements can be initiated,
• based on over 25 years of management experience in this domain.
Furthermore, we developed everything from the back end, so the agent must only determine the caller's need…. providing your callers with the highest level of customer service.
Our Business Intelligence Dashboard and reporting tools deliver data, in real-time that…
• Expands your Case Coordination Collaboration, reducing the average time of conflict resolution, improving patient outcomes, and raising productivity
• Increases your referrals, with quicker response times
• And analyzes the efficiency of your OnCall staff for evaluations, reducing your cost for 24-hour support
All while ensuring PHI through HIPAA Compliance.
CuraCall gives your OnCall Staff the information they need to improve workflows across the Home Care Agency… from the Contact Center to the Caregiver to the Patient's bedside.
It involves everyone within your organization
• from Coordinators
• to Clinical Team
• to your Home Health Aides
• to Human Resources
• and Payroll Staff,
all accessed from a computer, tablet, or mobile device.
Our customized notifications and escalations deliver calls, determined by you…
• to ensure the Correct OnCall is reached
• While capturing the follow-up notes
• And providing the ability to Forwarding information, if further follow-up is needed.
No more emails unanswered,
no more calls lost in voice mail.
Now, all in one place, streamlined and documented for accountability, on every level.
Let CuraCall help you in your digital transformation journey, where automation and data-driven decision-making, takes a front seat ahead of manual errors and heuristic judgments...
Keeping your clients and staff happy,
Even when a Saturday morning didn’t go as planned.
I have been using CuraCall for almost 8 years now. The owner is extremely responsive, the staff are friendly and compassionate. The new update on the app is so fast and responsive, getting us the information we need about our patients and caregivers in as real time as possible.
App just doesn’t work
J. G. Liz
After all the updates, the only thing I get from this app is notifications. I can’t see, close, or forward any cases from the app. I’m highly disappointed in this service.
Developer Response
Hi J.G., thank you for taking the time to share this, and I'm truly sorry for the frustration you've experienced. Not being able to see, close, or forward your cases is exactly the opposite of what CuraCall is meant to do for you, and I completely understand how disappointing that is — especially when you're relying on it to keep your work moving.I'd really like to make this right. One thing that can cause exactly what you're describing is running on an older version of the app, as newer releases include important fixes for case handling. If you're able to update to the latest version, that alone may resolve it. If the trouble continues after updating, please reach out through our support ticket system so our team can jump in directly — whenever a ticket comes in, our whole staff is alerted, and we work to resolve it right away.You deserve an app that just works, and we want to get you there. Thank you for giving us the chance to help.
• Updated screenshots on all screen size.
Version 5.1.2
The developer, CuraCall, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
User Content
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Health & Fitness
User Content
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
CuraCall, Inc.
Size
65.4 MB
Category
Medical
Compatibility
Requires iOS 15.1 or later.
iPhone Requires iOS 15.1 or later.
iPad Requires iPadOS 15.1 or later.
iPod touch Requires iOS 15.1 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
