Bergdorf Goodman 4+

BG has always been known for high end designers and I’ve been shopping there for a number of years. Unfortunately, this app isn’t a good representation of the white glove service and usability I have come to expect. It is horribly glitchy and forced me out on at least five instances in the last thirty minutes.

Checking out process is impossible. After filling out the Billing and Shipping addresses, one lands on a 404 page. When repeating the process, it becomes a gamble: When will you end up with yet another 404-page? Even after you get to proceed, then you choose the option of ShopRunner, only to find your Cart suddenly empty. But when you compile the identical items that are missing from your Cart, suddenly they are back and you end up with duplicates of everything! And after repeated attempts, finally it is payment time, and one last suggestion from the system is how you write your address (your version vs the USPS accepted version.) It does not matter what I choose, because after all this, I land on…a 404-page!!! I’m ditching this App and doing the web-based transaction.

This app is horrible. There’s a hug lag when tapping around, it’s oversensitive to touch when your scrolling so will click on items that you wanted to scroll past and then you try to return to the collection with the back arrow and it takes 4 taps to get it to respond, by which time it things you want to go back 2 steps and you end up at the main landing page and have to start all over

Horribleeeee

Also bad UX - so annoying to have to select from huge bracket of prices. If you have a budget of $3000 your only option is to look at options up to $4,999. That’s almost 2x more than you want to spend. I realize at this price point it’s all a lot of money but there actually is a big difference I spending. 3 vs 5k on a single item. Literally every other shopping app lets you set a max or min price

So annoying and antiqued Web 2.0 feeling browsing experience and SO GLITCHY