This may be the worst experience with a crypto app I’ve ever had. After providing them the information requested I received a notice saying I needed to provide additional documents. They want a picture of me holding up my license. The only reason as to why they need this is bc they didn’t like the email address I provided. I eventually gave up as I won’t provide such sensitive information to a company whose support team makes me question the apps entire legitimacy. I’ve never been asked to provide such sensitive information before and I’ve dealt with ridiculous KYC issues in the past. Then my wife tried to open an account and transferred a small amount of money to it. At that point they flagged her account, unlinked the bank and are now refusing to give us the money back until we can prove her name is on the bank statement of the account she tried to link. Interesting that the account was fine for them to take money from but not send the money back to. So now we are having to deal with this scammy support staff again to get her money back bc they presume to know more about our bank accounts than we do. Im totally blown away at how terrible this experience has been especially given the high praise this app has gotten recently. Either this app is a total scam or they need to relax their KYC policies down a tad. What a huge disappointment.

Sent all documents to verify account, including True ID, passport, local utility bill & pay stubs. All matching my local address. Also linked my local bank—again, matching my name/address. Strike, through payment partner Plaid, accepted money from my local bank. But then they want me to upload a video of myself moving around. Last I checked, professional models get PAID for video shots. If the troves of sensitive, private data Stike has already collected isn’t enough to verify my identity, they should at least respond to my support request to close my account and remove my private data from their database. But in over a week, Strike has STILL NOT REPLIED TO MY REQUESTS.AT&T is just one in a long list of recent wealthy, tech savvy companies to suffer a massive customer data breach. If it can happen to these larger, wealthier companies, it can happen to Strike. Who compensates and protects consumers once our increasingly sensitive data—now including current video feed of us—is stollen due to ever more sophisticated corporate database hacks? Then it’s just YOUR problem. Not the company’s. Not to mention the already robust dark market for KYC verification packets INCLUDING video feed. The entire purpose of a federal ID (new True ID) is for the photo ID to serve as a security-vetted federal ID! Next, these apps will be demanding blood/DNA samples. Enough is enough.

When I started using this app to buy and send crypto a few months ago, it worked great. Verification was super fast and I could buy and send btc IMMEDIATELY after purchasing it, regardless of using ACH or debit. Then, with my last purchase, I purchased about $200 worth of btc using ACH. Could not send as the the funds were waiting to settle. Whatever, as it says in their TOS it will take a few business days. A few days go by, still hasn’t settled. Purchase a little more using debit and it still won’t let me send any, even what I bought with debit. Their TOS says debit is available instantly. Fast forward now about a week and a half later and none of my funds have settled. It is saying it won’t be available for another month. That includes my debit amount. Opened multiple chats with support and all they say is “well you should be able to send the stuff you bought with debit”. That’s all. No help. No resolution. Just closing each chat after their copy and paste message. As soon as this money settles, I will be deleting this account. If you are looking for a place to buy and send quickly with relatively low fees, THIS IS NO LONGER THE PLACE. Such a shame.

For some reason, I had made a $10 deposit into my account and went back about 2 months or so later just to see how bitcoin was doing. I had noticed it said I owed them $10, yet I traced my transactions on my bank statement and the payment had gone through. Regardless, I thought maybe the transaction might had gotten “lost” somehow. I decided to reach out to the support team and got literally no help. They said “upon careful review, we have determined your account has engaged in prohibited use and we have permanently disabled your account, and you have no access to our services. And we are unable to provide you with further updates.” I just want the money I’m entitled to. None of it makes any sense. Over a $10 “malfunction” they will just shut your account down. Really sad, and I’ll make sure to be more careful looking for the next app. You guys showed me to be a lot more careful. To the people reading this, I recommend taking your business elsewhere to avoid future hassle. Can’t wait to see how much of a pain it’ll be to get my money back. If it’s even worth the fight for the $20 I put in.