There’s a good chance you’re going to need to submit your social and a photo of your ID front and back, maybe more. You may even read online about how Strike only requires that when you’re number, email, and name are not enough to identify you, but I don’t believe that now. I’m tired of having to give out so much of my personal information to all of these crypto businesses, so I was looking forward to trying out this app. Also, your account can never fully be deleted once you start setting it up! Seems very sus. I was having issues setting up an account and they said it’s not possible to make a new one. How…?? Doesn’t make any sense because I know of no other company that’s as strict as that. None!! You can only use the 1st one you started to set up. Ever. Interpret that how you want (reader) but it seems very suspicious that you can’t even make a new account or fully close an account. When I “closed my first account” and tried to use the same phone number for a second account, it said the number was already in registration. Like wth?? I deleted it, how is it still in their severs detecting that it’s in use?? I’m disappointed because I really wanted to try this app after hearing so many positive reviews about it, but… I guess I’ll go ahead and stick with COINBASE PRO since their fees aren’t bad.Update: if you request them to delete YOUR information from their database, they won’t delete ANY of it… I never fully opened an account, asked them to delete my basic information, and they said they won’t.

This is one of the worst customer experiences I have ever seen on the app store. I do not know if this app is simply taking PII and acting as a honeypot but they do not open an account and provide no feedback to users at all once their PII is taken. Kind of like a machine where you put a quarter in and it does nothing not even a thank you. Deleting and reporting this app. Strike no need for the automated feedback comment since we all know your compliance secrecy clains are false. Zero stars is a better rating.Answer to Developer response:I did reach out to support. They essentially told me nothing other than it was not approved. No reason of any kind and they promptly cancelled my account. When I asked why they said they could not tell me why and it was out of their power to resolve. So basically took my PII and gave no explanation of any kind and cancelled my account. This is very unprofessional and honestly is a very disappointing customer experience. I asked for it to be escalated for review and they essentially said no. Then when I went to the FAQ and the site the privacy information was blank. It gives a scammy and sketchy vibe to your customers and needs to be dealt with. It makes me wonder if this is a real app or not. You need a better process or better customer service responses. I want to know what you are doing with my PII and why no response is given when asked. That is not a lot to ask for. I am certain this violates Apple’s policies for app store apps.

This may be the worst experience with a crypto app I’ve ever had. After providing them the information requested I received a notice saying I needed to provide additional documents. They want a picture of me holding up my license. The only reason as to why they need this is bc they didn’t like the email address I provided. I eventually gave up as I won’t provide such sensitive information to a company whose support team makes me question the apps entire legitimacy. I’ve never been asked to provide such sensitive information before and I’ve dealt with ridiculous KYC issues in the past. Then my wife tried to open an account and transferred a small amount of money to it. At that point they flagged her account, unlinked the bank and are now refusing to give us the money back until we can prove her name is on the bank statement of the account she tried to link. Interesting that the account was fine for them to take money from but not send the money back to. So now we are having to deal with this scammy support staff again to get her money back bc they presume to know more about our bank accounts than we do. Im totally blown away at how terrible this experience has been especially given the high praise this app has gotten recently. Either this app is a total scam or they need to relax their KYC policies down a tad. What a huge disappointment.

Sent all documents to verify account, including True ID, passport, local utility bill & pay stubs. All matching my local address. Also linked my local bank—again, matching my name/address. Strike, through payment partner Plaid, accepted money from my local bank. But then they want me to upload a video of myself moving around. Last I checked, professional models get PAID for video shots. If the troves of sensitive, private data Stike has already collected isn’t enough to verify my identity, they should at least respond to my support request to close my account and remove my private data from their database. But in over a week, Strike has STILL NOT REPLIED TO MY REQUESTS.AT&T is just one in a long list of recent wealthy, tech savvy companies to suffer a massive customer data breach. If it can happen to these larger, wealthier companies, it can happen to Strike. Who compensates and protects consumers once our increasingly sensitive data—now including current video feed of us—is stollen due to ever more sophisticated corporate database hacks? Then it’s just YOUR problem. Not the company’s. Not to mention the already robust dark market for KYC verification packets INCLUDING video feed. The entire purpose of a federal ID (new True ID) is for the photo ID to serve as a security-vetted federal ID! Next, these apps will be demanding blood/DNA samples. Enough is enough.