Elevate your business communication with the Genesys Cloud™ Communicate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere.

- Use your dedicated Genesys Cloud business phone number to make and receive calls.
- Keep your business and personal phones separate.
- Make and receive calls using Wi-Fi, even in areas with poor cellular coverage.
- Search for people and groups in your organization and personal contacts.
- View your call history and return missed calls.
- Check your inbox to review your voicemails, recordings and faxes.

What’s New

Version 1.14.0

- Bug fixes and stability improvements

Ratings and Reviews

1.0 out of 5
1 Rating

1 Rating

a2what ,

Unable to receive calls

Calls don’t come in on mobile app. I can see history for the missed calls, and can make outbound calls.

Dez Comin Dine ,

Can’t access through app

I had the exact same issue. I can log in on my pc but not the mobile app with the same credentials. Not very convenient

Developer Response ,

Thanks for your review. A recent update has been released that resolves a permission issue that could have prevented users from accessing the app. Please reach out to your Genesys Cloud Designated Contact and open a support case if you have any additional issues.

App Privacy

The developer, Genesys Telecommunications Labs, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

More By This Developer

You May Also Like