Genesys Cloud Communicate

Name: Genesys Cloud Communicate
Rating: 4.4 (278 reviews)
Author: Genesys Telecommunications Labs, Inc

Business

Free

278 Ratings
Age Rating

4+
Years
Category

Business
Developer

Genesys Telecommunications Labs, Inc
Language

EN
+ 23 More
Size

28.7
MB

Elevate your business communication with the Genesys Cloud™ Communicate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere. - Use your dedicated Genesys Cloud business phone number to make and receive calls. - Keep your business and personal phones separate. - Make and receive calls using Wi-Fi, even in areas with poor cellular coverage. - Search for people and groups in your organization and personal contacts. - View your call history and return missed calls. - Check your inbox to review your voicemails, recordings and faxes.

Ratings & Reviews

4.4

out of 5

278 Ratings

Simple and effective
08/19/2021

NGstonegrim
I really like this app as it is very simple and straightforward. Gives you calls…contacts….and voicemail along with a dial pad . Just what is needed!
Simple and effective
08/19/2021

NGstonegrim

I really like this app as it is very simple and straightforward. Gives you calls…contacts….and voicemail along with a dial pad . Just what is needed!
Nope, there’s not an app for that
01/10/2025

Bike Guru
I can open my phones browser, log into genesis and take calls, but if you open the app made by genesis, it can’t take inbound calls. It can take you out of the queue but there is no way to go back into the queue. I don’t need to call my colleagues, I need to be able to hear when a customer calls. Most companies use slack or teams so this communication app misses one of the main features genesis is used for, taking calls. Furthermore, when my pc has issues and I need a plane B to pickup the call, I have to open my phones browser because this app won’t do it. Bad implementation. Hey genesis, just implement the other half for crying out loud.
Nope, there’s not an app for that
01/10/2025

Bike Guru

I can open my phones browser, log into genesis and take calls, but if you open the app made by genesis, it can’t take inbound calls. It can take you out of the queue but there is no way to go back into the queue. I don’t need to call my colleagues, I need to be able to hear when a customer calls. Most companies use slack or teams so this communication app misses one of the main features genesis is used for, taking calls. Furthermore, when my pc has issues and I need a plane B to pickup the call, I have to open my phones browser because this app won’t do it. Bad implementation. Hey genesis, just implement the other half for crying out loud.
Cannot change user presence from this app
05/17/2021

ajvad893
It is wierd that from collaborate app a user can change presence from available to other status like lunch and so on but colloborate doesnt support webrtc calls…. but from communicate app we cannot change user presence but can receive webrtc calls and GC deliver calls only if user is in available status for this purpose user have to install both apps or chnage from desktop/webapp, this defeats the purpose of having mobile app for business users and having to deal with two mobile apps is not very user friendly. Can developer team include presence change feature in communicate app as well?
Cannot change user presence from this app
05/17/2021

ajvad893

It is wierd that from collaborate app a user can change presence from available to other status like lunch and so on but colloborate doesnt support webrtc calls…. but from communicate app we cannot change user presence but can receive webrtc calls and GC deliver calls only if user is in available status for this purpose user have to install both apps or chnage from desktop/webapp, this defeats the purpose of having mobile app for business users and having to deal with two mobile apps is not very user friendly. Can developer team include presence change feature in communicate app as well?
Works 90% of the time
04/05/2023

Jchrism1
If you want a phone system that delivers calls 90% of the time, this is the system for you. Most calls go through just fine, but sometimes your phone never rings and a voice message pops up. Sometimes you end a call and the app stays locked on the call. Sometimes you call other people and it just rings and they never get notified. For us, missing 10% of our calls is not acceptable, but it may be the right system for you.

Developer Response
Thanks for your review. Please reach out to your Genesys Cloud Designated Contact and open a support case.
Works 90% of the time
04/05/2023

Jchrism1

If you want a phone system that delivers calls 90% of the time, this is the system for you. Most calls go through just fine, but sometimes your phone never rings and a voice message pops up. Sometimes you end a call and the app stays locked on the call. Sometimes you call other people and it just rings and they never get notified. For us, missing 10% of our calls is not acceptable, but it may be the right system for you.
Developer Response 05/22/2023
Thanks for your review. Please reach out to your Genesys Cloud Designated Contact and open a support case.

• Added the ability to start a call on behalf of a queue • Added a confirmation alert before you log out • Fixed an issue where the consult transfer buttons were at the bottom of the screen • Fixed an issue where the caller's name would not be shown in the dynamic island • Localization improvements

Version 2026.1456.0 2d ago

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Accessibility

Information

Seller: Genesys Telecommunications Laboratories, Inc.
Size: 28.7 MB
Category: Business
Compatibility: Requires iOS 16.0 or later.

iPhone
Requires iOS 16.0 or later.

iPad
Requires iPadOS 16.0 or later.
Languages: English and 23 more

English, Arabic, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Age Rating: 4+

4+

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Contains
Messaging and Chat