Wow. Not sure what they were thinking. They launched a standalone app, which isn’t what people want and requires access of the phone, and did not register it to wallet.You’d think we’d get some competency here for all that we spend in tax dollars instead of the cheapest load of garbage they can toss at us. Gotta wonder who designed the RFP and why. I’m not gonna bash the developer as this is not necessarily their fault. In fact this would’ve been probably very useful when the iPhone 4 came out but it is absolutely not what most constituents want, no one knows about it with good reason and it’s obviously there in the reviews for good reason.It’s worth having…possibly…but NYS should pony up whatever Google and Apple want which can’t be too much considering small businesses can do it as well as large businesses. It’s just more evidence of bad priorities and perhaps bloated procurement. In 2024 it’s really odd they come up with this and tell us it’s cutting edge security.

Okay I attempted to install on iPhone 16e running iOS 18.5, App version 18.4.2. It looked like it installed. I tried opening it. All I got was splash screen for .5 seconds. Then the app crashed and closed. I contacted the software developer. They told me to uninstall, turn off WiFi, and reinstall. Then reboot the phone. I did that and had the same result. Splash screen for .5 seconds and crash/exit. Contacted developer again. They said this is a new problem that needs to be fixed. Funny thing, they took all the information and then disconnected from chat. I guess it is a known problem now on the iPhone 16e and they will fix it when they fix it. I’m not going to get my hopes up. We will see what they come up with.

I wanted to give this a try for times where I leave my wallet at home and might still need to show my ID. I was able to enroll successfully once, but after a migration to a new phone, the app would immediately crash upon opening. The only way to resolve this was to uninstall the application. Upon reinstalling the application the only option I had was to try to enroll again. Initially, it seemed like it was working, but it let me tap past adding a pin and invalidated the enrollment session. Upon trying to enroll yet again it failed. I think it’s time to give up on this experiment. It’s unclear what New York has against using Apple wallet but anything has to be better than this.

Downloaded the app. Went through the rigmarole of photographing front and back of the license, on several days and in several places. The app takes the photo whether you think it’s positioned and lighted correctly or not. Tried to game the camera and took multiple photos until at least readable. Then the app says Oops, error, start again. This happened repeatedly, over several days and in several places. With differing lighting conditions to try to make the app happy. Button for “Get Support” takes you to … a blank screen! Over and over and over. Great work, NYS DMV! Totally non-functioning and useless.