Gene Juarez Salons & Spas

Name: Gene Juarez Salons & Spas
Rating: 2.1 (102 reviews)
Author: Highlights Salons, LLC

Live Beautifully!

Only for iPhone

Free · Designed for iPhone

102 Ratings
Ages

13+
Years
Category

Health & Fitness
Developer

Highlights Salons, LLC
Language

EN
English
Size

70.4
MB

iPhone

Our award-winning salons and spas are even more accessible with the Gene Juarez App! Download today to schedule, cancel or change existing appointments, view appointment history or upcoming reservations, and purchase gift cards. Check in and out from your fingertips! Live beautifully with the Gene Juarez App.

Ratings & Reviews

2.1

out of 5

102 Ratings

Check in forms don’t work
02/02/2022

MN sunshine
This app is great in theory but it’s impossible to use the remote check in because the app says you have forms to view before you can check in then won’t show you the forms. This has been a bug for at least 3 months. Three stars are because the check out process is pretty slick and the check in process was great when it worked.Update- it’s been six months and check in still doesn’t work. I suppose the app developers have moved up to other projects if you can’t fix a bug in 6 months. I keep reporting it to the front desk but obviously they can’t help. The only use for the app is to track my appointments.
Check in forms don’t work
02/02/2022

MN sunshine

This app is great in theory but it’s impossible to use the remote check in because the app says you have forms to view before you can check in then won’t show you the forms. This has been a bug for at least 3 months. Three stars are because the check out process is pretty slick and the check in process was great when it worked.Update- it’s been six months and check in still doesn’t work. I suppose the app developers have moved up to other projects if you can’t fix a bug in 6 months. I keep reporting it to the front desk but obviously they can’t help. The only use for the app is to track my appointments.
Good Bye
08/25/2020

wont send my review
I made a color and cut appointment. The salon called me to cancel the appointment I made and to reschedule. I rescheduled and drove to my appointment and was in the parking lot to do mobile check in and then the salon called me to cancel again and reschedule for a third time. I said no I need to get my hair done today I’m already here. They had a colorist so they said I could get my hair colored and come back another time to get it cut. I wanted it done together. They said I could get it colored there and then drive to another Gene Juarez salon that had an opening and get my haircut there. Ridiculous they want me to do that. Then they text me, your appointment was cancelled, call to reschedule. I was so upset with this business and not even an apology. I told them to remove me from their records, do not call or text me. I will find another salon. I wish I knew who the president of the company is and how to reach him. This is so unprofessional. Luckily I found a new salon and will never step back into a Gene Juarez salon ever again! I don’t recommend them. They just don’t care!
Good Bye
08/25/2020

wont send my review

I made a color and cut appointment. The salon called me to cancel the appointment I made and to reschedule. I rescheduled and drove to my appointment and was in the parking lot to do mobile check in and then the salon called me to cancel again and reschedule for a third time. I said no I need to get my hair done today I’m already here. They had a colorist so they said I could get my hair colored and come back another time to get it cut. I wanted it done together. They said I could get it colored there and then drive to another Gene Juarez salon that had an opening and get my haircut there. Ridiculous they want me to do that. Then they text me, your appointment was cancelled, call to reschedule. I was so upset with this business and not even an apology. I told them to remove me from their records, do not call or text me. I will find another salon. I wish I knew who the president of the company is and how to reach him. This is so unprofessional. Luckily I found a new salon and will never step back into a Gene Juarez salon ever again! I don’t recommend them. They just don’t care!
Needs work
06/17/2020

K1971
I had already paid when I made the appt. on the app so I didn’t bring anything with me and when I went in. It still asked for payment.Wouldn’t let me use saved cards on my phone , or Apple Pay . The app did show I had a saved card, but nothing happened when I clicked it . It said add a payment method . luckily I memorized my number . But now I’m not sure of I’m going to be charged twice or not . App wouldn’t let me check in. Says to wait until I’m in the vicinity . I was in the parking lot and then in lobby and it wouldn’t work .location services were set to always allow , although there is no reason to have them on 24 7. Most of myApps I just select only while using . Whole point of you making me download the app was for contactless check in and payment , yet I had to utilize your staff for both things.

Developer Response
We really regret the inconvenience you had to face. We do not ask for payment at the time of booking, however we ask you to save a credit card which can be used later for any payments. Hence you were prompted to make a payment after your appointment. We will definitely investigate why you weren't able to use your saved card. Regarding self check-in, we allow our guests to check in only when they are within 100m of the center. We also ask you for the 'Always allow' location permission, so that we can detect when you are within this radius and send you a push notification which asks you to check-in. You may choose to give us 'While using the app' location permission however, you wont receive the push notification and would have to check the app to see if you are able to check-in or not. The 'Always allow' permission gives you a seamless check-in experience as you would know exactly when you can check-in.
Needs work
06/17/2020

K1971

I had already paid when I made the appt. on the app so I didn’t bring anything with me and when I went in. It still asked for payment.Wouldn’t let me use saved cards on my phone , or Apple Pay . The app did show I had a saved card, but nothing happened when I clicked it . It said add a payment method . luckily I memorized my number . But now I’m not sure of I’m going to be charged twice or not . App wouldn’t let me check in. Says to wait until I’m in the vicinity . I was in the parking lot and then in lobby and it wouldn’t work .location services were set to always allow , although there is no reason to have them on 24 7. Most of myApps I just select only while using . Whole point of you making me download the app was for contactless check in and payment , yet I had to utilize your staff for both things.
Developer Response 07/15/2020
We really regret the inconvenience you had to face. We do not ask for payment at the time of booking, however we ask you to save a credit card which can be used later for any payments. Hence you were prompted to make a payment after your appointment. We will definitely investigate why you weren't able to use your saved card. Regarding self check-in, we allow our guests to check in only when they are within 100m of the center. We also ask you for the 'Always allow' location permission, so that we can detect when you are within this radius and send you a push notification which asks you to check-in. You may choose to give us 'While using the app' location permission however, you wont receive the push notification and would have to check the app to see if you are able to check-in or not. The 'Always allow' permission gives you a seamless check-in experience as you would know exactly when you can check-in.
Updated app but still get an error
07/02/2024

97Mummyof2
Trying to book an appt but says I need to update the app. I have already downloaded the latest version but still getting the same error.Overall I have not been impressed by the app for year. It doesn’t consider the customer experience when you book. You should be able to bookmark your stylists and easily book recurring business. I think the brand is stronger than the look and feel of the app.
Updated app but still get an error
07/02/2024

97Mummyof2

Trying to book an appt but says I need to update the app. I have already downloaded the latest version but still getting the same error.Overall I have not been impressed by the app for year. It doesn’t consider the customer experience when you book. You should be able to bookmark your stylists and easily book recurring business. I think the brand is stronger than the look and feel of the app.

Bug fixes

Version 5.12.0

06/18/2024

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Purchases
- Contact Info
- User Content
- Identifiers
- Sensitive Info
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The following data may be collected but it is not linked to your identity:
- Location
- Contacts
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Gene Juarez Salons & Spas

Live Beautifully!

Ratings & Reviews

What’s New

Version 5.12.0

App Privacy

Data Linked to You

Data Not Linked to You

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