Virtual Mason 12+
Virginia Mason Medical Center
Designed for iPad
-
- Free
Screenshots
Description
Telehealth at Virginia Mason (Virtual Mason) uses advanced technology to bring care to patients wherever they need it — at home, during specialty care at your Virginia Mason clinic or with specialists at your closest hospital.
Use of this app requires an individual invitation link, which you should have received through email, or access to a unique waiting room URL. Clicking on the invitation link or web site link and following the instructions will automatically launch this app and will allow access to its features.
What’s New
Version 45.1
Improved Stability and Performance
This update resolves connectivity issues experienced by some users on iOS 17 or higher. (Note: We recommend updating your device to the latest iOS version for optimal performance).
We've also made improvements to address screen blurring issues that could occur when using the app.
Enhanced Telehealth Experience
We've fixed an issue that previously interrupted telehealth sessions when receiving a phone call. This ensures a smoother and more reliable experience for your virtual consultations.
Focus on Future Innovation
To ensure we continue to provide the best possible experience, we are no longer supporting iOS 13. We encourage users to update their devices to a newer iOS version to take advantage of the latest features and security updates.
Ratings and Reviews
See AllActive hold screen
Overall, the system is very easy to use in the audio and video were good. However, when waiting for a practitioner, if that practitioner is late, then you’re just sitting on the screen telling you that they have been notified. After a few minutes you start to question whether you’re really still connected… It would be helpful if there was something active on that screen like a timer showing how long you have been waiting (or even old school hold music!)
Can’t login
Same issue as “Miserable”. Will not accept the email used to set up the account. Poorly designed program. The number provided for help was useless. The gentleman on the other end of the line said he doesn’t have access to the system, and can only help virtual customers.
Miserable
Won’t let me sign in with the email that I use successfully through the portal. It says there’s no such patient. And the link to my appointment won’t allow access to video except through this miserable app.
If I could give this zero stars, I would.
App Privacy
The developer, Virginia Mason Medical Center, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Virginia Mason Medical Center
- Size
- 51.8 MB
- Category
- Medical
- Compatibility
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- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
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English, French, German, Greek, Italian, Portuguese, Spanish, Traditional Chinese
- Age Rating
- 12+ Infrequent/Mild Medical/Treatment Information
- Copyright
- © Virginia Mason Medical Center
- Price
- Free