Seattle Kraken 12+

“Sign in” deserves its own button

Pretty slick app but the Let’s Get Started button is obvious while the people who already have an account (so many people by now) have to tap on teeny tiny print to sign in. The 85 year old hockey fan in my life taps the big button every time and then can’t get started. Please give him a bigger button!

Developer Response ,

Hi Lisa! In our latest release, the app should always stay logged in after the initial sign-in required, so this should help him moving forward. Let us know if there's anything else we can do! We can always be reached at mobile@seattlekrakenhockey.com.

Functional

Edit: Pretty much everything listed has been fixed and the app actually stays signed in now!

Buggy. Poorly thought out UX.

Why does this app need to show that “Climate Change Arena” animation on every launch? Why can’t this app remember that I’ve already hit “Get Started” before? Why can’t this app remember your login creds without Face ID? You’re not my banking account. It shouldn’t require Face ID to quickly get to arena maps, especially when you’re supposed to have a mask on while at the arena, impeding Face ID from working. It’s not because it has access to your tickets, because the Ticketmaster app has no similar requirement. Even if you don’t login using an arena account it’ll still show your tickets from ticketmaster in this app! So again, why the Face ID requirement? This clearly was not well thought out. On that note, why the heck can’t I see tickets for events at Drowning Polar Bear Arena in the ticketmaster app, but I can see tickets for events that are NOT in this venue in the venue’s app? At minimum that’s information leakage that should not be shared with the venue and that app specific requirement should actually be documented SOMEWHERE on the Kraken’s website where you buy the tickets. Even for the standards of shovelware this app is pretty bad.

Developer Response ,

Hi Ryan,

The log-in bug has been fixed in our latest release. You should no longer experience this issue after updating. The app will stay logged in after a user has done so for the first time.

FaceID is not required in order to log-in to the app, it is simply offered as a convenience for users. Arena maps are available without log-in.

The ticketing section of our app is fully integrated with Ticketmaster, so any tickets you have for events at Climate Pledge Arena will be present. If you choose to link your personal Ticketmaster account, other events Ticketmaster has record of (that are not TM Account Manager tickets) will also show in the app. Our team will let Ticketmaster know of your frustrations with this policy.

If there are additional questions or issues, please feel free to reach out to us at mobile@seattlekrakenhockey.com.

Ticket notifications not working - missed the game as a result

I am very upset because I missed the game we had tickets for. Used to get notifications from the app on game days and I came to rely on those. I struggle with schedule managing and these notification reminders are helpful. I didn’t get a notification today about the kraken game and missed it - we were watching the game on tv and decided to check the next game we had tickets for, only to realize it was today. So bummed. We’ve been huge fans and split a half season ticket package with our friends - it was a lot of money to spend for us but we were so excited about the team. Missing the game (and a good one) because the system you rely on for a reminder really blows. My phone manages everything for me including my schedule. The main purpose I used this app was for game reminders. It would be nice if the ticket reminder notifications were fixed, and another bonus would be adding a phone calendar sync feature as an option for users.