Veronica Green, NP and her staff ALWAYS go above and beyond what is needed. They are ALWAYS very professional and polite and take the time and sit with you while answering any and all questions you may have. I actually live in Phoenix and am more than willing to drive the extra 2+ hours it takes to go down to be seen by Veronica Green, NP and her staff. It’s most definitely worth the drive to be seen by them!!! Thank you Veronica and staff for being so awesome and supportive to your patients!!! Love you girls!!!! Sincerely, Fred Sandoval.

How to write a review on a love hate relationship. Village medical will not allow direct calls into the medical office. You must go thru the call center. I found this out when needing a referral to a cardiologist while having painful atrial fibrillation symptoms. The first call center lady had such a strong accent we did not understand each other. She did contact my doctors office. They had to call me back. I had to return the call which led me to a call center that was having a household party or that is what it sounded like. Third call I received an answer and asked to speak to the nurse in my doctor office. After MUCH explanation he transferred me to the office. It took over 2 hours from the first call to get an appointment and referral. Once a person is established with the doctor why can we not be able to reach our doctors office? When returning a call to MY doctor I still had to beg the call center person to let me speak to the office. I really like my doctor but I will be searching for another primary care doctor because of the call center.

Hi, I had a situation this morning that involved the call center. It’s too complicated to explain but by the time I called the call center and explained that I might be a little late for my 10:20 which I made at 10:20 it had already been filled with someone else. Must we have that intermediate step of the call center because it is a real pain in the you know what. Sometimes it’s very difficult to understand the accent of the person there which also takes a little more time for them to repeat the question that was not understood the first time, but there are other time constraints that are very frustrating. What happened to the day when you could just call the doctor’s office, make an appointment and hang up?! Please eliminate the call center if at all possible. Thank you very much. Thank you.

Village Medical is probably great for a doctor who doesn’t want to employ a full service front office that includes bookkeeping tasks. However a receptionist who is the in-office liaison between the doctor or nurse and patient is still part of the practice. How can you communicate with the medical provider? You cannot talk to them directly. You must pass communication through the Village Medical system of telephone operators or internet online website. No actual communication with your medical provider occurs. You can ask for a telephone call back from the provider but with the request going through Village Medical it takes two or three days for the callback to occur.I want to communicate directly to my local doctor’s office in a timely manner. Village Medical is a huge barrier to communication! From a patient perspective Village Medical is not a value added service.