Apparently this app is only for activating a new prescription that a doctor has electronically submitted to MacDill. It is sketchy at best if you will even be able to do this one task. God forbid you be able to call the MacDill AFB pharmacy - no we can’t have that. You cannot do a refill on this app. It’s for activations ONLY and messages auto delete IF you are even able to send one at all. For two days it keeps saying “an error has occurred try again later” The first time I used it. It took two days to “activate” a prescription and when I was finally able to send a message. Someone replied, I read it. Had to go do something. Logged back in to see the message again and it was gone. Then once again, I could not send one.So me app developer, if you respond to this please let me know if it is only for activating a new script and nothing else?

I find the app to be fairly easy to use, however I wish it would allow more communication between the patient and pharmacy. I almost never receive a reply to messages sent and my messages are deleted. I don’t know if they were never received or if the person receiving them doesn’t know how to respond or just what the problem is. There is no way to call the MacDill Pharmacy and have the opportunity to ask questions. If I write, I don’t receive a reply. I have asked for a phone number to call to allow me to speak to someone but it gets deleted. Too bad.The pharmacy at Madigan at JBLM in Washington state, was so great and responsive. Also, the pharmacy at Maxwell AFB in Alabama was good. At least we could talk to a pharmacist if we didn’t understand something. MacDill pharmacy seems stuck in a “we vs they” system.

Update to prior review: if you update your password, you receive an automated email. It still looks like a phishing scam because they are not using proper English nor are they using proper punctuation. Who has the DOD hired to trust our medical information to?!? Next, I've tried to activate a prescription 3x now. The first time they said they never received it (and you cannot reply to their messages!). Next, they said that my DOD ID was wrong. When I checked it, my husband's was listed. I've never put his number in - I've used the activate prescription before - how did his number become my default? Finally, I submitted a 3rd time and I'm waiting to hear back. You cannot communicate with the pharmacy.You cannot refill prescriptions through the app.Honestly I don't even know why we have to activate a prescription anyways. I use CVS sometimes and...shockingly their app is easy to use, quick, efficient, and awesome. Why can the government not get it together?!?!?

I activated a new Rx via the app and on the same day called in for a refill. I received a message that a new/ refill was ready for pick up. Went to pharmacy four days after requesting new and refill Rx to discover that the new Rx had not been completed. It would have helped if the message could distinguish between new and refill orders. Actually knowing which medication had been completed would have been a huge help. Now I need to sit with a number and wait to be called …. A huge waste of time!