ChargeUp Driver App 4+

It works, but needs work

For a company owned or sponsored by Duke energy I kinda expected more. The app works but it’s very basic. It crashes a lot, especially when switching from other apps. The sign up process texts you a complete password but doesn’t prompt to change it. Doesn’t support ApplePay. Has limited information while charging. And charging fees for having to use a credit card to pay is silly. Add a penny to the charge rate and make it flat.

Developer Response ,

On 8/17 we pushed an app update that addresses all the issues you encountered. There are no more minimums, the .75 cent fee was removed, QR code reader was fixed, UI is now fast and user friendly. Also, the size of the app is 60% smaller. Payment method issues have also been resolved. We at ChargeUp appreciate the feedback as we aim to improve your EV experience. If you have any issues, please contact us 833-789-1400

Garbage app, garbage charging stations

Unfortunately App Store does not provide a way to rate an app 0 stars. Please remove your chargers from the map and your app from the App Store so that people are not misled to your location expecting things to work. Thankfully I had another 60 miles of range so I could drive to a different location where all the chargers were functional and did not require the use of a poorly designed app. (Floridas turnpike location)

App doesn’t work

Tried to charge at Bonnet Springs Park in Lakeland. App said to add credit card and funds while also trying to use my Apple Pay. Nothing actually got the charger to work; it just said it was “preparing.” Only added a couple bucks, but what a mess of an app.