ChargeUp Driver App 4+

It works, but needs work

For a company owned or sponsored by Duke energy I kinda expected more. The app works but it’s very basic. It crashes a lot, especially when switching from other apps. The sign up process texts you a complete password but doesn’t prompt to change it. Doesn’t support ApplePay. Has limited information while charging. And charging fees for having to use a credit card to pay is silly. Add a penny to the charge rate and make it flat.

Developer Response ,

On 8/17 we pushed an app update that addresses all the issues you encountered. There are no more minimums, the .75 cent fee was removed, QR code reader was fixed, UI is now fast and user friendly. Also, the size of the app is 60% smaller. Payment method issues have also been resolved. We at ChargeUp appreciate the feedback as we aim to improve your EV experience. If you have any issues, please contact us 833-789-1400

Garbage app, garbage charging stations

Unfortunately App Store does not provide a way to rate an app 0 stars. Please remove your chargers from the map and your app from the App Store so that people are not misled to your location expecting things to work. Thankfully I had another 60 miles of range so I could drive to a different location where all the chargers were functional and did not require the use of a poorly designed app. (Floridas turnpike location)

Could never get the interface to take a credit card

The interface for this app is rudimentary at best. The add credit card was never able to approve the card and move to the next step. I was happy that I had ChargePoint installed, otherwise I might have needed a tow truck.