ChargeUp Driver App 4+

A year ago Walt Disney World had ChargePoint, which was expensive (about $4/charge for my C-Max, it’s Disney after all) but it was user friendly and it worked. This garbage company and their garbage app have lost my password every single day this week (this is a password I use for EVERYTHING too, so it’s not like I made a typo) and once I did get in they “suspended” my charge so I only pay the parking and idle fees which amounted to $11. They charged me $11 to fully charge a ***VOLT***. I can’t even imagine charging a Tesla at that rate (it’s a 220v, I don’t think it has supercharging capability).

If you have the option, go elsewhere. If you have a PHEV, as much as it kills me to say it, stick to your tank. Disney/RCID, if you’re reading this, there was nothing wrong with ChargePoint. Nothing.

Don’t even bother with these crooks.

I downloaded the app when I saw the stations I had been directed to were ones I’d never seen before. The user interface is buggy and adding payment proved to be much more difficult than it should have been. After three unanswered calls to their “24/7” support number I ended up driving off to find somewhere else. They ended up charging my card an hour later and have yet to answer the support number or email to discuss getting that money refunded.

For a company owned or sponsored by Duke energy I kinda expected more. The app works but it’s very basic. It crashes a lot, especially when switching from other apps. The sign up process texts you a complete password but doesn’t prompt to change it. Doesn’t support ApplePay. Has limited information while charging. And charging fees for having to use a credit card to pay is silly. Add a penny to the charge rate and make it flat.