TourGuide by Irvine Company

Name: TourGuide by Irvine Company
Rating: 4.8 (7175 reviews)
Author: Irvine Company

Self-guided apartment tours

Only for iPhone

Free

7.2K Ratings
Ages

18+
Years
Category

Lifestyle
Developer

Irvine Company
Language

EN
English
Size

200.8
MB

iPhone

Begin your self-guided journey to find your new apartment home at one of Irvine Company’s luxury communities located throughout Orange County, San Diego, Los Angeles and Silicon Valley. HOW IT WORKS: 1. Schedule a tour at one or more of our communities and a friendly Leasing Associate will contact you to create customized tours based on your preferences - such as location, apartment size, amenities, price, and pet policies. 2. Download TourGuide to verify your identity and view your tour. Launch the app when you arrive at your appointment time and follow the step-by-step personalized tour map to explore seamlessly on your schedule. 3. Contact us via live chat, email or phone to answer any questions as you tour communities, and start the easy application process from the app when you find the perfect home.

Ratings & Reviews

4.8

out of 5

7.2K Ratings

WOW!
11/24/2020

cbc04
Functionality, convenience, user ability! I had my doubts about this app not going to lie, but man was I wrong. I’ve lived in 4 different developers communities in the past 10 years and I’ve never experienced the type of customer care as Irvine company. The app is flawless. I’ve been living in Los Olivos for two years and I’ve been thinking about changing to Promenade across the street for a while now and now that I experienced the app I can’t wait to move my family! It’s just my wife and my dogs but man we walked over and we absolutely love it. Can’t wait! Thank you!
WOW!
11/24/2020

cbc04

Functionality, convenience, user ability! I had my doubts about this app not going to lie, but man was I wrong. I’ve lived in 4 different developers communities in the past 10 years and I’ve never experienced the type of customer care as Irvine company. The app is flawless. I’ve been living in Los Olivos for two years and I’ve been thinking about changing to Promenade across the street for a while now and now that I experienced the app I can’t wait to move my family! It’s just my wife and my dogs but man we walked over and we absolutely love it. Can’t wait! Thank you!
Quail Hill Apartment Tour
02/21/2025

Anne Marie Valum
Took a self guided tour of Quail Hill apartments after first speaking with Lauren from the leasing office who over the phone got to know me and what I value in a community and beautifully paired me with options to visit. Her follow up was timely and she answered all my questions and was so kind. I am so impressed with the process. She explained the application and move in steps. Thank you Lauren for your tremendous customer service!
Quail Hill Apartment Tour
02/21/2025

Anne Marie Valum

Took a self guided tour of Quail Hill apartments after first speaking with Lauren from the leasing office who over the phone got to know me and what I value in a community and beautifully paired me with options to visit. Her follow up was timely and she answered all my questions and was so kind. I am so impressed with the process. She explained the application and move in steps. Thank you Lauren for your tremendous customer service!
Customer Service 5 Star
01/04/2025

ricklowpez
The service I received when I called was Amazing ! Alexis was very friendly and helped me with every step, she called to follow up and that was outside of what I’ve experienced with any company so Thank you for all your help! Very much appreciate Alexis! 10 stars if I could …
Customer Service 5 Star
01/04/2025

ricklowpez

The service I received when I called was Amazing ! Alexis was very friendly and helped me with every step, she called to follow up and that was outside of what I’ve experienced with any company so Thank you for all your help! Very much appreciate Alexis! 10 stars if I could …
Irvine Co is just being cheap
10/10/2023

mts68
They don’t give the option now for an actual person to take you on a tour. So I show up, it takes 15 min for the app to download and verify my ID after multiple crashes. Then it takes me on the tour. I have to keep searching for the right building, then search for parking. I went up the wrong staircase twice since I’m not familiar with the surroundings. Obviously. Passed pools and clubs with no info or entry granted. Then 2 out of the 3 doors I got to were locked. Someone shows up to open one of them after I called in. She insists the other door was in fact open. As if I am the idiot who doesn’t know how to open a doorknob. Disappointing on so many levels. I thought Irvine company knew the importance of a good experience. Looks like they are changing direction to cut corners, but still charge a premium for rent.
Irvine Co is just being cheap
10/10/2023

mts68

They don’t give the option now for an actual person to take you on a tour. So I show up, it takes 15 min for the app to download and verify my ID after multiple crashes. Then it takes me on the tour. I have to keep searching for the right building, then search for parking. I went up the wrong staircase twice since I’m not familiar with the surroundings. Obviously. Passed pools and clubs with no info or entry granted. Then 2 out of the 3 doors I got to were locked. Someone shows up to open one of them after I called in. She insists the other door was in fact open. As if I am the idiot who doesn’t know how to open a doorknob. Disappointing on so many levels. I thought Irvine company knew the importance of a good experience. Looks like they are changing direction to cut corners, but still charge a premium for rent.

Bug fixes and minor enhancements.

Version 1.40.1

12/15/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data