Etsy Seller: Manage Your Shop 4+

I really wanted to like this but there are so many features that are missing or only half function. For example, I can barely find my own listings - sometimes I will type something like “necklace” trying to locate an existing listing to share with a customer or on social (or trying to copy an old listing) and it will tell me there are no listings at all with that term in them when there are dozens of necklaces in my shop. This happens with several different terms, making it difficult to locate most items from my vast inventory. I also don’t see anywhere to rearrange my shop listings either, which I love to do on the go as this function eventually malfunctions when editing it on a pc or laptop. Having to renew expired listings individually, one by one (and not being able to easily tell that I have expired listings from my dashboard) is a minor inconvenience that makes renewing listings a task for the computer now. I also wish I could search “all” of my current and previous inventory in one category instead of only being able to search my active, expired, sold categories one at a time. One positive thing is I like being able to see who is a repeat customer. I wish I could easily pull up their past orders though. I also like the option to add content via “Explore”. All in all it needs some work and I think we deserve the investment into making it more efficient!

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It is sooo frustrating when I’m trying to do inventory and I cannot find a piece! It is a bracelet for example and I search more in depth Pearl Bracelet nope nothing. Sometimes I don’t even see it in all the bracelets?? So I go back out go to my full shop and have to go through all the pages to find it!! Then I go into the listing and make sure I have it in the right section & IT IS!!! This is super frustrating & an inventory nightmare!!

My next frustration is tracking. I cannot believe Etsy has not come up with a way for us to put into the “tracking info” a number when selling in person??? I was just using a tracking number that was already used and it worked for years. But now I cannot do that and my rating for shipping has gone down. When the customer not only got the piece earlier than if it was shipped, then left me a 5 star review and wonderful message in my shop!!!

My last complaint is WHY did they change (Create Draft)when I am putting in a new piece of inventory into my shop I have to completely finish all fields of the description!!!! I cannot start it then save it as a draft??? Why even have this option if you have to finish it?? I LOVED the old one I could go in start a new listing then if I got busy I could save it then go back later & finish it then post.

Hi, we are sorry that you faced an issue. Could you please share your contact details with us on https://rb.gy/pucp3f so that we can get in touch with you and resolve the issue.

HORRIBLE! This app has been awful, but what has happened during the busiest time of the year for me this year is probably the worst thing that could happen with an app. I was behind like I’ve never been before, losing money somehow, upset customers, it’s been awful. Anyway, come to find out, duplicate orders were showing up in my order log. Not only were they duplicate, but a different icon pic beside the order (if the order had more than one item) was showing beside each one, making it look like different orders in my log. I’m a one person shop, I don’t always open every individual order and read the name and address when I’m checking to see what needs made. I noticed back in Oct I had two order for the same person of the exact two same items- I reached out no response. I sent the two orders. I’ve only come to really notice this when I’m typing in a specific customer to check the status of their order. In the actual log, they aren’t showing up back to back like they would when I just type in the name. Customer service was zero help, told me to delete it, reinstall and just use the internet to check things. The damage has been done, I’ve lost so much money this year and who knows how many customers or even poor reviews. I’ve done everything I can to make it up to everyone but it’s been a nightmare for me. I’m finally going to make the switch to a different platform. Etsy does not help or protect its sellers.

Thanks so much for taking the time to share your feedback, imjessayn. We understand how much this means to you by having the app so you can do your business anytime, anywhere, and comfortable. We’re noting your feedback and will be sharing it with the team to consider for future updates. Please know we take comments from the community to heart, and we make many changes to the site based on what we hear. For legal reasons, I have to point out that any ideas or feedback members share with us are non-proprietary to them. You can read more in our Terms of Use: https://www.etsy.com/legal/terms-of-use