When I made my profile and closed the app it logged me out of my account and now I have no access to it whatsoever, my email isn’t working and whenever I try to reset my password it says “invalid email” I don’t know what to do. And when I try to make an account it says “Oops! It looks like that card is already activated . Please create an account or login with the associated email address to access your cards details.” I need access to my account soon as possible and I can’t think of anything else to do.

I made an account and forgot my password so I had to reset, but it would never send a reset link. For almost two weeks straight on and off the phone AND emailing, with these people, they NEVER EVER fixed the problem. All they did was, “I’ll make a ticket to the TECH TEAM”, so I called 24 hours after they made the ticket, they told me to wait 48 hours, then I called after 48hrs, then they said I had to wait until I activated my physical card is when I’d be able to finally access my account. Well, come to find out 5 days later when reaching back out after that call, there were no tickets made and that they needed to make another one????? And I was still not able to get into my account even after activating my physical card. I ended up closing my account through the phone before I could even try or use this service. Absolute horrendous customer service and functioning. Definitely do not recommend. It’d be too much of a tremendous risk to have your funds in this extremely unprofessional service.

This has got to be the worst experience with an app I’ve had. Had issues getting into my account (later found out it’s an IT issue) but tried numerous times to get help through their help line and via email help chat. No one was able to help or even tell me the issue. At some point the call center they used just started hanging up on me every time. I think they’re instructed to hang up on people if the few things they are allowed to try don’t fix things. I finally called the parent company based in Alabama and someone there was able to offer me a refund check for my funds, which wasn’t even offered as a solution before. She was the only helpful person I spoke with at all after 10 days of calling and trying to fix the issue. I will never use this company for anything ever again.

This company is a horrible company. They convinced my employer to switch over to their new system, but it lacks simple conveniences like transferring my money to another financial institution. When I go to take my money out of an ATM which is my only option now, I have to pay a fee because this company owns no ATMs of their own. So I have to pay money to access my own money. The user interface of their app is not user friendly or intuitive. The entire app is just designed to sell you their other useless features. 1 out of 5 stars. Do not recommend for anyone.Update: Upon further investigation, when I had to get a new card, when my employer switched over to their failed system, they charged me a $5 fee to get their fancy new card. They seem to be a company of crooks as well as poor app developers.