Leap Top Up 4+

Helpful only when reader works

Love being able to top up from my phone, hate never being able to scan my card. The app constantly says there is a problem scanning my card—would be more helpful if i could create an account and didn’t have to try to scan my card every time I wanted to use the app. Or, at least be able to see the scan as you are using the app. In that sense, a very poor design. Once it’s open, however, very useful.

Please fix these bugs!

Developer Response ,

Hello, This doesn't seem right. We want to take a closer look at this for you. Can you please let us know iPhone latest model number that you are using. Did you try to reposition the card or try scanning without a cover? Also, make sure you click to open the scanner button at the bottom and then scan your card on the top of the mobile screen. Hopefully one of these helps Thanks, Leap NFC App Team

great idea, terrible execution

My app only reads my card 10% of the time. Extremely frustrating when it is not able to read it. I have read the instructions multiple time and have a new iphone so my conclusion is the issue is in the app not the user!!

Developer Response ,

Hello,

We apologies for the inconvinence caused. please ensure that the leap card is scanned on your device closer to the NFC chip installation location of your device. Please also try to re-install the app and hope this solves the problem.

leap NFC App Team

Reader randomly doesn’t work

Reading the app developer replies here is amusing. They all imply user error.

I place the card in the same spot every time and repeat the exact steps, yet it randomly stops working. This does not happen with any other NFC scenario or app.
I develop apps for a living, it’s obvious there is a big fat bug in the implementation of this app. Given that the behavior is random I’d guess it’s a multi-threaded deadlock type of bug. These are hard to reproduce and fix but whatever’s going on it’s obvious there’s something broken.