My apartment complex made the terrible decision to get rid of the old washers and driers that used a charge card for some new GE machines that use this app. Since then it’s been frustration after frustration. Constant issues with app. Whether it be glitches, inability to scan, app responsiveness, lack of price clarity, and simple stuff like failing to send me notifications (yes, I’ve checked multiple times that they are turned on). Right now I’m currently standing next to a GE washer. I put my soap and clothes in. I scanned. What does it tell me? “Please try another machine since this machine is currently in use.” Really!?! The machine that I’m standing next to that isn’t doing anything? The one that no clothes or anything going on with it before I got here? That machine? Amazing. I guess I’ll wait for one of the few remaining old machines to clear up so I can use that. Everyone else here does the same. Old machines are preferred. Clearly the GE app team took their cues from the hardware people. So not only are these brand new machines already having frequent hardware issues (they’re frequently out of order). But they’re a complete pain to use because the app is also garbage.

Zero stars is more like it. I’m forced to load money in $10 increments. My laundry costs $5.50 and I can’t find anyone to help me get a refund for the extra $4.50. I tried chat - no joy. I used the email provided in the app FAQs - permanent error 3 times. Then I called the phone # recommended by the chat person - on the phone for 30 minutes and they have no idea how I can get a refund. All this in addition to the fact that you have to sign up for an account and give your credit card # . I think they take Apple Pay too, can’t remember for sure. I am beyond frustrated over the measly amount of $4.50. All this just so I can do laundry one time at an RV park with an app that I’ll never use again!

I have emailed them a few times to have my balance put back on my card. They will not respond. I stayed at a hotel that uses this terrible app. One dryer automatically charges $5 instead of $3. They denied my refunds on that when it’s absolutely their problem. The hotel cannot do anything either. It’s up to GE. So they get an extra $4 for a dryer I had to use twice. It adds time without me choosing. Although it was still the same amount of time as the other one. My $5 balance I’ve lost because they ignore emails. It’s not the hotels responsibility to give refunds. It tells you to email GE. I did. A few times. I will never use this app again. I’d rather go to a regular laundromat.

Whose idea was it to complicate laundry with an app that works 10% of the time? I have done countless loads of laundry where the app isn’t working, or I am logged out of my account, or the cycle starts and is canceled halfway through. Then, when I try to get a refund for the cycle that was never completed, my request is denied. I currently have laundry sitting in the washer that is covered in drtergent, and my app won’t open. I’ve restarted my phone, deleted the app and redownloaded it, and nothing will get it to open. I am beyond frustrated with this app. Laundry should NOT be this complicated. It’s infuriating to deal with this every time I try to do a load!!!