I used the app for quite a while, and while I think the idea is great, the experience was disappointing. The customer care team did not respond to my inquiries multiple times, and I had to call them to unlock the car. On one occasion, it took them over an hour to assist me! Additionally, there was a time when I couldn't access the car despite having an ongoing rental because it was parked in another apartment building. Although a representative from the app told me it was okay to rent that car, the building manager refused to let me take it. Which lead me to delete my account with them!

I have used this app for a few months now and literally every single time the app just gets stuck in the middle of unlocking or submitting the photos. I use the car a lot to drive friends and family to the airport, so it’s UNACCEPTABLE that when I need to unlock it the app gets stuck. I even deleted the app and logged in again to reset it, still doesn’t work. New install I say, how is it that it’s so buggy that it can’t even unlock a car?? I’m techy so I know what I’m doing, we tried even tried different phones and it’s just the same. Abosulutely disappointed, my girlfriend now have to take Uber after 30 mins of frustration and such a waste of time. Don’t use this until they fix the app.

This service is great and super convenient. However, this app is extremely glitchy which is a problem when the app is needed to turn on the car, start and stop rides, etc. It’s disappointing because I like using the service but the issues with the app makes it unreliable and way less valuable.

I had an excellent experience using the Tesla option at the English Hotel in Vegas. I personally feel that for the amazing convenience the price is very good. Highly recommend especially if you’re using for a few hours. Easier and quicker than any other rental I’ve dealt with.