I'm having to listen to RIOPY - Meditation 22 in Apple Music while writing this review folks. This application developer uses deceptive language and marketing practices to get you to subscribe ( minimum $19/mo ) and once you're subscribed, you'll quickly learn you have to pay even more money to, get this, buy tokens to get a phone number that actually works!?! Now guess what, you realize you don't have a virtual phone number and nothing works to txt or call from and you want a refund? The developer won't help, instead they will lean on Apple's refund process which rarely works in your favor to issue a refund for something that doesn't work and there's not much you can do to Apple now, can you? Nope, you won't get your refund and won't win when you dispute Apple's decision. This whole system where you pay upfront for a software service that you can't be assured will work is a racket, a very dishonest and egregious way of manipulating people and taking their money! I'm sure the developers will respond if this review get a number of likes and say something along the lines of contact them directly for support ( I did, waste of time ) and then suggest there are actual free numbers to get when subscribing ( only for certain countries which they fail to make clear before users purchase! ) - Developers, be more honest, let your app quality speak for itself! Apple - your refund process is terrible and allowing apps to charge without trials have led to a bigger mess it meant to solve. Good luck people, we're really up against a system that just makes you feel disgusted!
We're sorry about your negative experience using the app. It’s important to us that our users are more than satisfied and we would like the opportunity to clarify the details. A trial subscription is available for our app, so you can get a 3-day free trial during which you can use a free number and test the app. A trial is offered when you create an account in the application. If you skipped the offer to get a trial subscription, try logging out and logging in again to sign up for the trial. When you subscribe, you receive coins and get one non-VIP phone number which you can use for calls and SMS. Also, the subscription lets you record calls and make video calls, as well as use a keyboard translator. VIP numbers can be purchased only with coins, so their price in coins is indicated next to them in advance before purchase, and when choosing a number it is also indicated if it is a VIP number. If you're open to discussing your concerns in more detail, please contact us directly via in-app chat and provide a screenshot of your review. We'll do our best to find a solution for you and improve your experience.All the best, OnPhone team.