Summit + CityMD 17+

Quick service

Woke up in the morning felt awful. Long line at urgent care, so I ended up to give online urgent care a try. Docs had a couple of people waiting but I got through within 30 mins. Got my meds from pharmacy. A happy camper now. Thx for the quick service.

App Looks Childish & Lacks Needed Info

When seeking to show your test results to a partner, it may be hard for anybody to take it seriously because the app literally looks extremely childish with the FONT that they use. Does not look like it is from a legitimate medical provider/site.
Would be 100% efficient and smart if when reviewing your results, it had your full name, DOB, and date of results on the top.. without that crucial information anybody can just take a screenshot of previous negative results or someone else’s results if their intent is to be malicious and hide current results. Also would be better if the app also displayed the date that the sample was collected/testing was done (like a normal portal does), not just the “date received” for the results. CityMDs original portal had the doctors name, location test was taken, date and time collected, date and time sent to lab, and date and time results were submitted. And also smart if the app allowed you to zoom in AND out - so that if the user wants to screenshot their results they can zoom out and condense all needed info in one image. Also I don’t need that generic “Note on your results” info at that time. That can be added to the bottom so that the title/name of the test conducted and the results are near each other. These are all basic and obvious medical needs and simplicity, and I hope the apps makes these changes.

Tons of bad data

The app has tons of mistakes. The app allows payment of open bills, but the amount of the bills is incorrect in the app. I used the app to page a few times and it created a number of billing issues. I called customer service (for Summit Health) and they made it very clear that the mistakes on the app are well known and I should NEVER use the app to pay bills. I have taken that advice from Summit Health and now ignore the outstanding balance information in the app. This week, a number of my test results became available on the app, and the dates of the test were wrong, they were off by two months! I had the tests performed this week and the app reports the date at October. Fortunately, the online portal works fine. With all these mistakes, it’s difficult to know how many other problems the app is having. There are a few other areas where the app does seem work. If you are not paying bills or retrieving test data this might be a useful app.

Developer Response ,

Thank you for letting us know. We're committed to providing you a seamless app experience. Contact us at appsupport@summithealth.com and let us know how we can help.