The app was straightforward and easy to set up, and I created an account with my school’s instructions through an email I was sent.They stated I would receive a pass within 10 minutes and that did not happen. I was able to verify my email but I am still awaiting a confirmation of the pass.I attempted to use the Virtual Assistant but it navigated me to my mobile browser and showed a 404-error and was unavailable.I am able to pay for and add a pass based on my needs as there is a variety of options to choose from, but this is not necessary for me.I will update once I receive my pass/and or am able to utilize the virtual assistant.

When attempting to reset a password, the email with the link displays a consistent “Link is no longer valid. Check your email for a newer one.” It happened to me and a coworker probably 20 times today. Suppose to hear back from Via but am not hopeful. Also frustrating was acustomer rep telling me they are not “Seeing my error on their end.” Why reps say this is beyond me and is perhaps the most unhelpful comment. If you cannot get into the app because you need a password reset, you can’t use the app at all.

I created an account using my Alamo student email but didn’t receive any other instructions to get my UPass even after verifying my email. I’ve talked to several people from the customer service number provided in other reviews and still have not been helped properly. The process of getting student emails into the hands of Via is seriously wrong. It shouldn’t be this hard to get a student U-Pass. Because of y’all’s outdated app I’ve missed buss routes. Appreciate it.

Logging in is painful. Even though I have the right password it blocks me. I share one account with the kids and that causes a lot of pain on the app. I created a new account and when it comes to saved cards it just stalls and goes nowhere. I really hope you guys can up the game on the app so that it is as excellent as the bus service