Lyft 4+

Overall, decent app with decent performance but whenever you go to leave a tip & say your card was still locked or it had the tip selected with one of the multiple choices already without you realizing & your card is locked or you dont have enough in your account it will not let you use the app to book a new ride until you “pay off the balance” but by then I gave my driver a cash tip since I did not have enough on my card to cover the tip plus not realizing that I would have to pay the tip twice no matter what if I wanted to book any future rides again through the Lyft App. I tried to suspect the transaction through the app and had few options as to why the amount was wrong but it would not refund me back my money besides $1.12 or how much ever cents for “adjusting the ride payment” so was very upset and disappointed once that happened and couldn’t get it resolved at all. Besides that nothing bad to say so if at all possible they need to change that setting and if the transaction doesn’t go through for the full amount then it just needs to start over the payment options not freeze your account until you pay off that balance when in reality the ride was already paid for it pops up after you get dropped off to rate your driver then tip them so it froze my account over a OPTIONAL TIP! I find that very upsetting & yall lucky to of gotten 5 stars from me STILL but like I said outside from that I’ve had zero issues.

Decided to Lyft a try for scheduled pickup at 4am for the airport. Lyft had a $100 guarantee with it. Made the scheduled pickup two days prior and got a confirmed driver. Checked to make sure there were no problems each day. Same driver confirmed each day. Checked again at 3:30am on the day of travel - still confirmed. Checked at 3:53am to see how long until the driver arrived. It took a couple seconds for the info to load and it said driver cancelled, looking for drivers. I waited until after 4am and the app was still looking for drivers. I had to wake up a relative and have them drive me the 1.5 hours to the airport. I whole purpose with a scheduled driver is so I would be looking for a driver at 4am, when none are available. After getting to the airport, I was told there was not a guarantee until I provided a pic from the app. Then was told it would have to be escalated. That was over a week ago with no response from Lyft since. They did offer a $5 credit- ridiculous. LYFT should not offer scheduled rides if they cannot follow through with the promise!!!!!! Also follow through with you guarantee. LYFT is fine for getting around town BUT never rely on them for an important ride. Totally unreliable!!!!! should be a zero star for that trip. Worse part I can’t even rate the driver that left me stranded!!!!!

I’ve already had money taken out yesterday for a ride I requested and it was pending. After work around 5am I noticed I got charged again for the same ride. Then when I tried to find a way to communicate it or find customer service the options available were not helpful at all. I could not speak with anyone to help me solve my issue. I woke up to another notification that the same charge was declined because I locked my card; so they tried to charge me a third time. When I requested a Lyft for work it said I had to choose another method of payment. So I had to forcefully pay for that same ride a third time plus the ride I requested that day. As I get into my office I see that they again tried to charge me a fourth time. I’m really getting frustrated because it just seems like it’s going to keep charging me till I have no money left in my checking account and that is a major problem. On top of that there isn’t a customer service line for me to contact or even an option so I can live chat with someone to help me with my problem. Highly annoyed at the inconvenience because I’m sure I’m going to get charged again for that same ride on top of the ride I’m going to need tomorrow to get to work. Can I get some help please!!!!!!!! Or keep this one star rating and the loss off a customer and a potential civil suit against the company. Already have had multiple issues with said app and I’m over it.